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"Eating Disorder inpatient service for over 16 years old."

About: Joondalup Health Campus / Public Medical Ward

(as a carer),

There is only one hospital providing inpatient service for patients over 16 years old suffering with Eating Disorders in WA. This hospital is private and waiting list for admission can be for up to two or three weeks.

Public hospital (Medical Wards) should and must follow WAEDOCS guidelines and based on my experience, I believe this is not happening. It seems the patient has to be very unwell to receive support.

The psychiatric team at MHOA understood the critical and medical concern about my child’s life. Medical team basically did not want to take over to start Nasal Gastric feed. It took a week (my child getting nutritionally sicker and sicker) for the medical team at Joondalup to take action and start feeding until a bed was available at another private hospital’s eating Disorder Program.

Why can’t the medical team understand that if a patient is asking for help and is still medical stable and cannot physically eat - help and start feeding with a NGT. I understand that treating Anorexia Nervosa is not easy (I have been living this nightmare for eight years) but I feel it is not fair for the patient asking for help to hear and see both teams discussing, basically in front of us, about if my child is well, not well or not sick enough to have a medical admission.

My child is currently receiving help at another hospital (inpatient). We are lucky we can afford a private medical insurance.

It is frustrating the inpatient services still not available in WA to treat patients over 16 inpatient. Unfortunately the other private hospital could not take the demand and up to 3 weeks is the waiting list to get admission. In the mean time I feel the public system should be giving the service of feeding a patient asking for help.

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Responses

Response from Dr Kevin Hartley, Director of Medical Services, Joondalup Health Campus 7 months ago
Dr Kevin Hartley
Director of Medical Services,
Joondalup Health Campus
Submitted on 3/09/2024 at 1:18 PM
Published on Care Opinion at 4:58 PM


Dear junezx44,

Thank you for contacting Care Opinion regarding your child's presentation to the Joondalup Health Campus(JHC) and admission into the Mental Health Observation Area (MHOA) for assessment. I appreciate that you have brought your child into our hospital with the expectation of receiving medical care and support. I am sorry that this was not your experience and that you have left our hospital feeling that the WAEDOCS Guidelines were not followed. We would value the opportunity to have your concerns further investigated so that we can better serve other parents and their children requiring eating disorder medical management and support in the future.

I encourage you to be in direct contact with our Consumer Liaison Team at ConsumerLiaison.JHC@ramsayhealth.com.au or they can be contacted by telephone at 94009672. The Consumer Liaison Team would like the opportunity to hear from you and further discuss your concerns.

Kind regards

Dr Kevin Hartley

Director of Medical Services

Joondalup Health Campus

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