This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Insensitive and rude greeting at ED"

About: Bridgetown Hospital / Emergency Department

(as the patient),

I was experiencing a lot of bloody loss at home alone, after hours.

It got to a point that I felt I needed to seek medical treatment, as I felt unsafe being at home suffering on my own. I was very concerned about what was happening to my body and I got scared.

I drove myself to the hospital in tears and tried to hold it together and not have a panic attack. 

I got the hospital and gave general details to the reception / intake person.

When the nurse came they hurried me up the corridor asking me along the way what was wrong. I told them in short form, as I felt that it was not appropriate to discuss in an open area. They then then told me that I should only come to hospital if it is an emergency, as they are busy, and they appeared really annoyed at me. From that moment I just shut down inside and felt shattered that someone would treat me like that when I needed so badly for someone to just take time and care to tell me everything would be ok. 

Once I got a proper assessment it was determined that a DR was required and so one was called in. 

I felt embarrassed and ashamed that I was attending hospital in the first place. And to be treated like that just made me feel worse.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Justine Kelly, Director of Nursing Health Service Manager, Warren Blackwood Hospitals 7 months ago
Justine Kelly
Director of Nursing Health Service Manager,
Warren Blackwood Hospitals
Submitted on 20/08/2024 at 4:24 PM
Published on Care Opinion on 21/08/2024 at 9:04 AM


picture of Justine Kelly

Dear Hokeypokey,

I am so very sorry to read of your recent experience at Bridgetown Hospital’s Emergency Department and offer my sincere apologies that you did not receive compassionate care at a time when you felt scared and unwell.

I am pleased that you felt you received the proper care with a full assessment and review by the Doctor.

I hope that you are now recovering and feeling generally improved.

I would very much like to further understand your concerns if you are comfortable to reach out to me as the Director of Nursing for Bridgetown.

I may be contacted on M: 0427 901 242.

Kind Regards,

Justine Kelly

DoN – HSM

Warren Blackwood Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Justine Kelly, Director of Nursing Health Service Manager, Warren Blackwood Hospitals 6 months ago
Justine Kelly
Director of Nursing Health Service Manager,
Warren Blackwood Hospitals
Submitted on 19/09/2024 at 10:52 AM
Published on Care Opinion at 1:04 PM


picture of Justine Kelly

Dear Hokeypokey,

I hope that you have made a full recovery from the hospital visit described above and regained your health now.

I am reaching out to you again to see if you would like to contact me on 0427 901 242 to discuss further your concerns.

With Kind Regards,

Justine Kelly

DoN-HSM

Warren Blackwood Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k