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"Treatment and follow up at Emergency"

About: Northam Health Service / Emergency Department Royal Perth Hospital

(as the patient),

Late last year I attended Northam Hospital Emergency Department (ED) at the bequest of the Radiology Department who x-rayed my foot and declared it broken in several places. My General Practitioner (GP) had referred me.

When I got to ED (after a long wait and a subsequent CT of my foot), I was given a boot and told that a follow up appointment would be made at Royal Perth Hospital (RPH). After waiting for several weeks, no appointment letter ever arrived.

At this point, I returned to ED and asked where my appointment for RPH was. It turned out that no referral had been made. I was rather taken aback about this. The attending Doctor asked for another x-ray to be taken (at Northam) and this time included my knee as I had been complaining about my knee being hurt in the same accident that broke my foot. Please note: I complained about my knee at each visit, including the initial visit.

The x-ray of my foot and my knee was undertaken approximately 3 weeks from initial presentation. The Doctor at ED assured me that an orthopedic specialist had reviewed the x-ray of both knee and foot. I was also assured that a follow-up appointment had been made at RPH.

Several months later, I attended RPH. After another very long wait and another x-ray of my foot I was told that my foot had healed and that a cortisone injection would take care of the residual swelling and pain in my foot and that I was then discharged from the clinic. Before I left, I asked about my knee. I was told that only my foot was included in the referral. At this point, my right foot pointed to 2 o’clock and my knee pointed to 10 to 2.

Fair enough, I thought, there must not have been anything noteworthy wrong with my knee and my weird foot and knee position must just be because of my foot. Throughout the following months, my knee been became increasingly painful. It swelled and I had pain walking.

Moving forward to mid this year. I stood up and my kneecap moved further to the left. It became extremely painful and I was having trouble walking at all. Once again, I went to the GP. They were horrified and stated that I had a noticeable deformity. This was not news to me. They ordered another x-ray, this time of my knee.

I attended Northam Radiology again. Whilst I was waiting, I downloaded to “MyRad” app. I then duly had the x-ray.

Once I got home opened the app and reviewed my images and reports. When I read the report dated from late last year, I was stunned. It noted a number of issue with my knee. Days later, when I report for my latest x-ray was available, it compared my knee in the middle of this year to my knee late last year. My knee had indeed got worse.

My GP has confirmed I need a knee replacement. They have referred me to RPH. I have had an SMS to say my referral has been received.

I find it difficult to believe that any orthopedic surgeon could have looked that the x-rays and report of my knee taken late last year and deemed that no further treatment was required.

I believe I have been treated appallingly and it is not acceptable. I cannot walk without a brace and a walking stick. It hurts like hell. I have limped and suffered for nearly a year and this has impacted on my quality of life and my mental health.

I would like to have my knee assessed by a suitably qualified person as soon as possible and a treatment plan instigated.

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Responses

Response from Ben Noteboom, Executive Director, Royal Perth Bentley Group 7 months ago
Ben Noteboom
Executive Director,
Royal Perth Bentley Group
Submitted on 28/08/2024 at 1:02 PM
Published on Care Opinion at 1:02 PM


picture of Ben Noteboom

Dear greenws67

I was sorry to hear about the injury to your foot and knee and the potential delay caused to your treatment due to Royal Perth Hospital (RPH) not receiving your initial referral from Northam Hospital. I acknowledge the frustration your experience continues to cause.

It appears from your story RPH has now received a referral in relation to your knee, and you would like it assessed as soon as possible so a treatment plan can be instigated. Unfortunately without your specific details we are unable to investigate your concerns and would encourage you to contact our Patient Experience team on (08) 9224 1637 or via email: RPBG.feedback@health.wa.gov.au to discuss your issues further.

I hope we are able to assist in addressing your concerns.

Kind Regards,

Ben Noteboom

Executive Director

Royal Perth Bentley Group

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Response from Trenton Greive, Operations Manager Western Wheatbelt, WA Country Health Service - Wheatbelt 7 months ago
Trenton Greive
Operations Manager Western Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 28/08/2024 at 1:02 PM
Published on Care Opinion at 1:02 PM


picture of Trenton Greive

Dear greenws67

I am very sorry that there was a delay in your initial treatment related to the absence of a referral from Northam Hospital to Royal Perth Hospital (RPH) and that subsequent to this, the correct referral was not made to the Orthopaedics team at RPH. I acknowledge that both of these situations have impacted on your quality of life and I sincerely apologise that this happened.

We want to provide support to you and ensure you are receiving the care you need. In this regard, Dr Peter Barratt, Regional Medical Director, would be happy to discuss the care you received at the Northam Hospital Emergency Department and liaise with your General Practitioner (GP) to ensure you have a proper assessment of your knee by an Orthopaedic Specialist. Please feel free to contact Dr Barrett on 0427 198 657 or at: Peter.Barratt@health.wa.gov.au.

I understand there is a consulting Orthopaedic Specialist who visits Northam Hospital four times a year. Your GP can refer you directly to this Specialist, with appointments available by calling his clinic in Perth on (08) 9230 6353.

Thank you for reaching out and sharing your experience. We will be providing an update on the Care Opinion platform to advise of actions we will take to ensure that this does not occur again.

Thank you for taking the time to raise your concerns.

Kind regards

Trenton Greive

Operations Manager – Western Wheatbelt

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