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Poor level of care and dismissive attitude

Posted By Sadpatient92

"Poor level of care and dismissive attitude"

About: Kerang Hospital / Urgent Care Centre

(as the patient),

Went to the urgent care clinic in pain and suffering from an infection as the gp had already told me and had given antibiotics for he told me if symptoms changed or worsened see the clinic. So was worse and I had a new symptom.

The nurse just said I was there a few weeks ago and they don't seem to think anything is wrong. They told me to go home I’m fine and essentially it’s in my head. I was crying from pain and being unwell and they just stared at me and said off you go 

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Responses

Response from Katrina Sparrow, Director of Clinical Services , Executive, Kerang District Health 8 months ago
Katrina Sparrow
Director of Clinical Services , Executive,
Kerang District Health

Submitted on 13/08/2024 at 2:57 PM
Published on Care Opinion at 3:00 PM

Dear Sadpatient92,

I apologise that your experience at Kerang District Health did not meet your expectations, and you left Urgent Care in pain. This is not the type of care we want people to experience at our facility.

I am happy to follow up your complaint and look into how we can improve our service. If you would like to contact me directly so we can work through the specifics of your attendance to Urgent Care, please email Ksparrow@kdh.org.au.

I hope you are now recovering well and your pain has subsided,

Kind regards,

Katrina Sparrow

Director of Clinical Services

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