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"I felt gaslit, ignored and put in danger"

About: St John of God Midland Hospital / Emergency Department

(as the patient),

After a challenging few weeks of health scares I was transported to Saint John of God Midland - Emergency via Ambulance with neurological symptoms after an optometric test confirmed I was loosing vision.

I was breathalysed as I was unable to walk steadily (I was sober) and told to go through to the waiting room. After many hours in the waiting room I experienced an acute neurological event where I was unable to move or do anything other than grunt.

When I was able to move, I stumbled to the bathroom to clean myself up as I had voided my bladder. I felt extremely unwell, dizzy and was finding it difficult to speak or walk in a straight line. I discovered that the veins on my hands had become extremely prominent, as if they were drawn on with texta - with small veins bright against my skin.

I tried to speak to a nurse, but I recall they kept asking me what I had taken - I'm assuming they had judged my condition to be drug related? They then accused me of drawing on my hands - I'm assuming for attention?

I was unable to express myself clearly, and called a family member. At this stage I was starting to think that I had developed some kind of mental illness. I texted a picture of my hands to them - and they reassured me that I was not imagining things.

I kept trying to tell the nurses that something was happening to me, but they refused to interact. When they finally spoke to me, I asked why they thought I would draw on my hands. The nurse then rubbed my hands with hand sanitiser and told me that the texta was coming off. Problem is, I hadn't drawn on my hands. It turns out you can make veins less prominent when you rub them (thanks Google).

At this stage I was crying and incoherent. I was completely unable to make reasonable choices and walked home without contacting my family again at 2am. I was weaving all over the place.

I then spent some time trying to rub my veins off with hand sanitiser- apparently I felt the need to film it - and passed out clothed on my bed.

My family had no idea I was home until they found me crying at 11am the next day and took me to another hospital where I was admitted for 5 days under neurology for tests and monitoring.

I'm feeling much better now - but cannot understand how something like this could happen or why nurses would be gaslighting patients, or assuming intoxication? I've lost what little trust I have in the health system.

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Responses

Response from St John of God Midland Public and Private Hospital 7 months ago
St John of God Midland Public and Private Hospital
Submitted on 16/08/2024 at 5:47 PM
Published on Care Opinion on 19/08/2024 at 8:57 AM


Dear Acute Neurological Event Ignored,

Thank you for taking the time to bring your experience to our attention. It was disappointing to learn that you did not receive the level of care and support you needed when you presented to the Emergency Department during such a difficult time.

We strive to provide a high standard of person centred care for all of our patients and as you have raised some concerning issues, we would appreciate the opportunity to speak with you. Please contact our Patient Experience Team on 9462 4901 who will be able to help. I hope you are feeling better and have managed to access any ongoing care needed.

We look forward to hearing from you and the opportunity to work with you to improve the care we provide for our patients.

All the Best

Gail Miller

Acting Director of Nursing, Midwifery and Clinical Governance

St John of God Midland Public and Private Hospitals

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Update posted by Acute Neurological Event Ignored (the patient)

Thank for your expression of compassion.

I got in touch and was informed very bluntly, I felt, by the customer experience team that nursing staff being rude was irrelevant to my clinical care. I was also informed that I should not have attended ED with these symptoms as evidently,they were not in fact life threatening.

I will hopefully find the time and strength at some stage to escalate this complaint. I hate to think of other people going through this.

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