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"The amazing care my dad received at the Sutherland Hospital supportive and palliative care clinics"

About: Sutherland Hospital / TSH Supportive and Palliative Care Clinics (The Sutherland Hospital)

(as a relative),

I took my dad for his first appointment and he met the palliative care specialist palliative care nurse and occupational therapist during the visit. Prior to that visit, the wonderful pal nurse Christian called me to find out a bit more about my dad and his needs. During that time I told him about my Indigenous brother who has an intellectual disability and about the trouble that we were having finding connection to mob for him. He lives with my dad and connecting my brother to mob weighs heavily on Dad‘s shoulders and something that we feel will impact his end of life journey.

Christian was patient kind thoughtful, gentle and very caring. He went above and beyond and a couple of days I received a call from Tracie, an Aboriginal Health Worker, who also went above and beyond to connect me with someone who might be able to support my brother.

When we met the palliative care team, Georgie, Christian, Camilla and Ginna, it was clear that the entire team were thoughtful, respectful, kind, gentle, caring, and demonstrated incredible expertise, thoroughness and got things happening really quickly. Dad was beaming as we left the visit, he felt heard and and felt that this cohesive and collaborative team really had his back and knew what they were doing. He said it was the best few hours he had spent in ages.

And it didn’t end there. Dad’s GP was updated quickly, the pharmacy was updated so that they could adjust the dosette and the Social worker Liam rang me within a couple of hours of us leaving the appointment- to provide wonderful support in relation to my organising respite for dad for when I go on holidays.

I cannot praise the team highly enough and thank them for their expertise and care.

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Responses

Response from Vicki Weeden, General Manager, The Sutherland Hospital & Garrawarra Centre 8 months ago
Vicki Weeden
General Manager,
The Sutherland Hospital & Garrawarra Centre
Submitted on 2/08/2024 at 3:21 PM
Published on Care Opinion on 5/08/2024 at 8:57 AM


picture of Vicki Weeden

Dear NannyD

Thank you for taking the time to write about your father’s appointment with the palliative care team, including the occupational therapist at Sutherland Hospital. From what you describe, it appears that not only did the team provide comfort and support to you and your father, but also assisted in connecting your family with the right people to assist your brother in an important aspect of his life.

I was very pleased to hear that the high standard of care your father received from the team was well planned, respectful and caring. The consideration of the staff certainly demonstrates the kind of care that makes us particularly proud of our employees. I am pleased to forward your feedback to the areas you have mentioned where the managers will recognise the staff involved for the exceptional care they provided.

Once again, thank you for taking the time to write about your experience. I am sure the staff will very much appreciate your kind words of acknowledgement.

Yours sincerely

Vicki Weeden

General Manager

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