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"Excellent Care received"

About: Leongatha Memorial Hospital

(as a parent/guardian),

I'd like to commend Leongatha Hospital on the excellent care provided to our family recently, when my daughter had a adenotonsillectomy.

Right from reception, to pre-op checks and procedures, to the surgery, and post-op care received on the day and overnight, we could not fault a thing and would like to commend the excellent work of all staff.

A big thank you to the ladies who checked us in; to the anesthetist Dr Elise, and pre-surgery staff Hugh and his colleague, who went the extra mile to ensure my daughter was feeling safe, comfortable and cared for; and nurse Kate and others who were with my daughter post-surgery. She was highly emotional and your staff were very caring throughout.

A special thank you for ensuring that her food was all Halal. And another special thank you for providing some food for the accompanying parent, this was a very practical and caring touch for parents who are unable to leave a child while they go get themselves something to eat.

Your facilities were spick and span. The food was of truly excellent quality.

Staff called us a few days after the surgery to make sure our daughter was recovering well.

Keep up the great work, Leongatha Hospital Staff. This was our best healthcare experience ever. Thank you!

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Responses

Response from Louise Sparkes, Chief Executive Officer, Executive, Gippsland Southern Health Service last month
Louise Sparkes
Chief Executive Officer, Executive,
Gippsland Southern Health Service

Chief Executive Officer

Submitted on 24/07/2024 at 10:35 AM
Published on Care Opinion at 10:46 AM


picture of Louise Sparkes

Dear coinsr69

Thank you for your lovely feedback. We are pleased to hear that you and your daughter had an excellent experience with us and that your daughter felt safe, comfortable and cared for.

I am also pleased that we were able to offer Halal food as your preference. Our food services and cleaning staff do an amazing job and its lovely for them to receive such great praise for their efforts.

Our staff will be (and should be) really proud of your feedback.

I hope your daughter is recovering well.

Kind Regards

Lou

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