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CGH dental service

Posted By victorcg58

"CGH dental service"

About: Dental Services (Central Gippsland Health)

(as a parent/guardian),

My daughter needed an assessment at the Dental Service at Sale Hospital due to  her disability. We waited 2 months for the appointment. We then needed a referral to the Dental Hospital in Melbourne which was done within a week. We found the staff very helpful and the service was timely for us.

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Responses

Response from Kelle Gainsforth, Dental Team Lead, Dental Department, Central Gippsland Health 6 months ago
Kelle Gainsforth
Dental Team Lead, Dental Department,
Central Gippsland Health

Submitted on 22/07/2024 at 3:24 PM
Published on Care Opinion at 3:33 PM

picture of Kelle Gainsforth

Thank you victorca58, for sharing your experience.

We are really pleased that we were able to help your daughter get referred to the Royal Dental Hospital in Melbourne.

We understand that waiting for the appointment might have been inconvenient due to the short staffing in the dental clinic, so we genuinely appreciate your patience.

Your kind words about our staff working promptly for you mean a lot to us, and I will definitely pass your compliment on to our team.

If you have any questions or concerns in the future, please don't hesitate to reach out to me.

Kind regards,

Kelle Gainsforth

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Response from Rachel Strauss, Director Community and Allied Health Services, Community Services, Central Gippsland Health 6 months ago
Rachel Strauss
Director Community and Allied Health Services, Community Services,
Central Gippsland Health

Submitted on 22/07/2024 at 4:24 PM
Published on Care Opinion on 23/07/2024 at 9:20 AM

picture of Rachel Strauss

Hello victorca58,

I am Rachel, the Director for our Community & Allied Health services that includes our public dental service. It was pleasing to hear that the assessment and referral for your daughter could be provided in a timely way. We are very fortunate that we have been able to maintain our wait lists for appointments for children and vulnerable clients to a minimum. Generally wait lists can be quite long which is not always satisfactory.

Our dental team are very committed to providing good quality services to our community and prioritising access to appointments where we can.

Kelly our team lead for dental will certainly share your feedback with her team. I hope that the treatment at the dental hospital and future encounters with our public dental services continue to be positive. Thank you for sharing your feedback.

Regards

Rachel Strauss

Director Community & Allied Health

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