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"Care received at L4 NCCC Haematology Oncology Day Centre (HODC)"

About: Prince of Wales Hospital / L4 NCCC - Haematology Oncology Day Centre (HODC)

(as the patient),

In remission for many years it was a shock to find that my pancreatic cancer had returned.

Bewildered and confused I was guided right from the start by an extraordinary team. Everyone from the Professor, nurse coordinators, specialists nurses and receptionists were fully onboard and delivers calm, coordinated and professional care. The team always working together, positive and interested both in me as the patient (making me feel relaxed and confident) but also taking great interest in their job as well as each other. Nothing ever seems to be to much trouble. Rearranging appointments between wards and professionals is again done easily, smart and with thought for the patient. Something that can become very stressful (for me) if not handled well.

Even when my treatment took all day from 10-6 there were still reassurances from the nurses that there was no rush - ‘we’re all here as long as it takes’ . Don’t worry.

The atmosphere on the ward is relaxed & comfortable and even the volunteers are such beautiful people, serving up sandwiches etc. with a smile!

As an active person putting everything on hold - it’s hard. However, knowing that there is a positive strengthening force helping you through these treatment cycles…makes all the difference. I thank all and everyone of you for making my day a brighter one! 🙏💜

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Responses

Response from Inge Vuuregge, NCSR Nursing & Operations Co-Director, Executive, Prince of Wales Hospital 3 weeks ago
Inge Vuuregge
NCSR Nursing & Operations Co-Director, Executive,
Prince of Wales Hospital

Senior Nurse Manager

Submitted on 27/03/2025 at 11:40 AM
Published on Care Opinion at 12:39 PM


Dear EEHB pancreatic cancer care,

Thank you for taking the time to share with us your experience receiving care and treatment your received in our Nelune Cancer Care Centre and HODC. We are very grateful for your kind words of recognition of all our clinical staff who were involved in your care.

We strongly focus on Person Centred & Compassionate care which is delivered with the highest standard especially patients are in the very challenging stages of their lives.

We are delighted to read how impressed you were with your experience and how grateful you are for the staff's dedication and professionalism. We will make sure that your kind words of gratitude and appreciation are shared within the team

Kindest regards,

Inge Vuuregge

Co-Director of Nursing & Operations NCSR

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