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"Angels"

About: Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

Angels that is what they are, every single one of them, Angels. I would like to say a big thank you to every single one of the staff at this hospital, from the admissions, to the ward's nurses the surgeon and the support staff and the ward managers, the staff taking meals order and delivering them.

I was warded for a very bad infection on my finger and had surgery done on the same afternoon. I would like to compliment everyone single one of them for their professional and caring attitude to not only me but I believe all the patients that i have shared the wards with.

I have only one complaint and it's not about the staff , it's about the loud banging noise from the doors. I was warded in Lv 2 west and the constant loud banging of the doors can be heard through out the day and this loud noise really disturbed the sleep and I believe the rest of the patients and i hoped something will be done to solve this problem so that Sydney hand and eye hospital can be the 5 stars hospital that it should be.

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Responses

Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 11 months ago
We are preparing to make a change
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 16/05/2024 at 7:51 AM
Published on Care Opinion on 21/05/2024 at 9:19 AM


Dear cheetahmc85

Thankyou for taking the time to provide such lovely feedback for the staff looking after you. It is always a pleasure to hear that our amazing staff are able to meet the needs of patients and their families. We are genuinely proud of the efforts of our staff across all disciplines who strive to provide a high level of patient-centred care each day. Although Hospitals can be very busy resulting in a noisy environment we do appreciate your feedback and this will be shared with the manager on ward 2 West to review and source a solution.

All the best in your recovery.

Kind regards

Dr Pauline Rumma

Director of Clinical Services

Natalie Maier

Director of Nursing and Support Services

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