Clinical staff were amazing, I felt listened to, respected and supported. They always did the very best job that they were able to do. I could not speak more highly of the midwives, drs, and other clinical staff that cared for me.
The cleaners and the catering staff left me feeling awful, after every encounter. I recall the cleaners start their shift at 6am and very loudly go and change every bin on the ward that is near the door with all the doors open. So I believe everyone can hear it. Even if you have been the the room for less that three hours, your bin will get changed. Also they come into your room, without asking, or even checking what is going on (like when I was expressing breastmilk because I had severe mastitis) to go and clean the bathroom and empty the bins.
In my opinion, the catering staff were very miserly with the portions that they gave newly birthed women and breastfeeding mothers. I felt like the catering staff had put me on a simple carbohydrate diet with snacks of a 100ml juice in between fairly small, watery meals. I also felt like certain staff didn't give me all of the possible options on the menu to pick from, and I was hungry for all of my stay.
I believe in order to have the best outcomes with mastitis a mother needs to feel safe and respected and cared for for her milk to really flow properly and well. Only some of the staff made me feel safe and respected. I felt the other staff made sure I tried to leave before the clinical staff were really happy for me to do so, just so I could feel safe and cared for at home.
Privacy
Other staff
Staff attitude
Staff skills
Care Staff
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