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"Care of the Older Person"

About: Broome Health Campus / Emergency Department

(as a service user),

I am a retired Mental Health Nurse, getting close to the Big 80. Experiencing some of the age related health issues. I confess to have a rather casual attitude to apparent minor health issues!!

Some weeks ago I grazed my right shin, causing some slight bleeding. When I returned home I cleansed the wound and placed a Betadine dressing thereon. I continued with my daily 'routine' including dog walks to the beach, where I would also have an immersion. On about day six, the 'forgotten' Band Aid parted company from my wounded leg.....On inspection, it appeared pussy and inflamed. Next morning I attended Broome Hospital ED for attention. Just after I had given my details to the Triage Nurse, I was 'accosted' by lovely Nurse Practitioner 'Susan' who informed me of the Hospital Avoidance Scheme now operating whereby older patients could avoid the general delays associated with ED. I received a therapeutic growling for not seeking attention earlier, especially having recently had an episode of Cellulitis!

I  was treated with great professional and educational friendliness and returned on the nest few days for follow up dressings. Susan explained the scheme and I must state how impressed I am with this. It is long overdue that us 'Oldies' who have generally worked and paid their way in society received special care, generally reserved for other apparently entitled groups.

I must commend the Patient Avoidance Scheme and hope it receives appropriate funding to ensure a successful future operation
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Responses

Response from James Sherriff, Operations Manager, Broome Hospital, WACHS Kimberley 8 months ago
James Sherriff
Operations Manager, Broome Hospital,
WACHS Kimberley
Submitted on 23/04/2024 at 5:30 PM
Published on Care Opinion on 24/04/2024 at 9:10 AM


Dear vulpeculazr49,

Your articulation of your feedback is spectacular, this is greatly appreciated. The Hospital Avoidance Program has been a tremendous addition to our services, and we are so glad Susan introduced herself and treated you. Susan is an incredible clinician, and we are extremely grateful in having Nurse Practitioner's as part of your clinical team.

Hoping you have fully recovered.

Thank you for taking the time to write such great feedback.

Best Regards

James Sherriff

Broome Hospital Executive

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