"Medical and nursing culture concerning"

I have been to the ED in Newman twice and witnessed really poor culture each time. Recently I overheard a nurse bagging out one nurse to another nurse and I just think that is awful and has to stop. The nurse they were bagging out is such a caring nurse who takes time to listen to patients, understand and involve them in every aspect of their care. I feel very safe with them and dismissed with the others who didn't seem to care about me as a person.

Both times I have been to ED, once as a patient and the others as a support for someone else, I have noticed three different attitudes. One nurse who goes to great lengths to make patients and care givers feel safe, heard, listened to, respected and others, others who are average Jo's, then one personality in particular, who I feel is curt, rude, does the basics but needs some accountability for dealing with people, including their peers. I feel they were downright nasty to their colleague who cared, and they had a really bad attitude to them and to the patients. I feel they really did the bare necessities. I have no doubt they would know what to do to save a life in an emergency, but their bedside manner and attitude is generally awful to be around and, in my opinion, affected the whole environment and the team they are in.

Both times I was there I felt they were very cold, even bordering on nasty to two of their colleagues and seems to only be nice if it is ‘worth it’ to them. When the manager walked in, it seemed there was such a change of attitude. I believe they were sucking up and pretending butter wouldn't melt, but as soon as managers not around, unpleasant, rude, uncaring and bringing those down who go the extra mile. Such an unpleasant and disturbing experience as a bystander. The first time it happened I thought it might have been a bad day. The second time their attitude stayed the same over a few days and the third time I have had enough and have to say something.

They really have a very bad attitude and made me nervous. I consider myself a strong person not easily ruffled, but in an unfamiliar environment I felt uneasy. I commented to another patient who lives in Newman and they said, "Yep, there is one really good nurse who cares here, some who care half the time and 2 who do not give a rats. You want to stay away from them. They make people think twice about coming. You want to try and come when Ted is on." I was encouraged by another patient to leave a comment on Care Opinion as it's the only way things get changed. I feel like if I don't speak up then I ignore bullying and it will continue. It's a repeat attitude and hasn't happened once and one that needs to stop in our hospitals. Maybe they need some support themselves but I feel they definitely shouldn't be allowed to continue in this way.