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"My stay in Adult Mental Health Unit"

About: Bunbury Mental Health

(as the patient),

Recently.

I was detained because of my mental health issues.

I had not been sleeping for months.

I was greatly relived to be admitted. As being alone at home and not being able to work in my usual occupation was distressing for me. I as scared at home. Hearing voices and seeing things, hallucinations.

What was good:

Feeling safer. Trusting medical team. Saw them regularly. They listened to me and I felt in safe hands.

Taking my medications, able to sleep again.

Regular meals and refreshments. Diet was ample.

Patient care assistants I saw were particularly kind , served meals and drinks. 

Kept the rooms and wards very clean. I had my own room with ensuite facilities. Having access to washing machine and dryer, felt good with clean clothes daily.

Nursing staff I saw introduced themselves as did OT and therapy staff. Nursing staff always checking in on me and bringing my medications. Working with me as day tranquillisers were knocking me out, drowsy all day.

Daily meet and greet, puzzles. In day room with other patients.  There were daily walks around hospital, not for me, however many patients found this helpful. I would have enjoyed going off campus to go to beach or park more to my liking.

It was sad to see so many distressed patients. I did not fear them in anyway. It comforted me to see that I was not the only one feeling agitated and in emotional turmoil.

Listening to music and relaxing in IKEA chairs, was the best. However only 30 minutes per day. Sometimes it was cancelled due to lack of staff.

The day room as good as I could read a book again. I had company. The garden was of great benefit, but, I felt, too small for 23 people. I would have liked to care for the garden, this was not allowed.

What was not so good:

I felt having to ask for a cup of tea out with daily meal timetable was humiliating. 

The staff kept themselves in a locked glass room like a fishbowl. Sometimes the staff would just look through me, seemingly ignoring me. I think someone should be posted at reception to talk with us without having to bang on windows to get someone’s attention.

The unit was grey. Desperately needing some art work on walls I think. The carpet was black/ brown, depressing in my opinion. The day room chairs were like geriatric chairs for elderly. Plastic, no colour co ordination. I noticed the windows were dirty. I did offer to clean them, as I like cleaning, but not allowed. No plants.

Bed linen was clean but dismally boring.as were the bedrooms. Would have been better with some art on walls. I would have like to have my own bed linen. There were a shortage of soft chairs as I did not have one in my bedroom.

Staff flashing a torch on me during the night scared me. Using paper cups and utensils seemed wasteful to me. Would have liked to have my own mug. My discharge plan was discussed regularly with me.

I knew it was time to go home when I stared caring for another patient who was disabled. They used a walking frame. They had to ask another person to help them get their meals etc. I started doing things for them like getting their meals from service hatch . I think a nurse should have been on hand at each meal time to help them.

My stay was positive one, I had day visits out with friends and family. I got home. I had a good discharge plan in place. 

I do not see myself working again in previous occupation.

I am now being cared for by my GP and Older adult mental health team .

I am happy to help the unit in anyway I can.

Thank you.

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Responses

Response from Prabeesh Pillai, A/ Regional Manager, Mental Health, WA Country Health Service 11 months ago
Prabeesh Pillai
A/ Regional Manager, Mental Health,
WA Country Health Service
Submitted on 29/12/2023 at 2:05 PM
Published on Care Opinion on 2/01/2024 at 9:54 AM


Dear jazzyw58,

Thank you very much for sharing your experience with us.

I am indeed very pleased to note you had such a positive experience at the Acute Psychiatric unit. I am indeed very grateful for your honest and prompt feedback about some aspects of the overall care, you felt required further improvement. We take feedback seriously and such feedback from our consumers, helps us reflect on our practices and deliver the highest standards of care, ensuring Safety and Quality for all those who require care in a mental health facility.

In terms of the clinical care provided to you, I am indeed pleased to note you were satisfied with every aspect of your assessment and treatment. I note you have made complete recovery from this episode and are back to your baseline. I will share this positive message with our clinical team of nurses, doctors, therapists, patient care assistants and all others involved in your care.

I hear your views about the ambience and the need to include art, plants, soft chairs in rooms and upliftment of the decor in general. I will discuss this with our facilities and stores manager and address these concerns through our concerned department.

I completely understand your frustration with regards to the staff station and the need to approach them through a glass window as well as the need to ask for coffee every time. Whilst there are certain guidelines we need to follow with regards to patient as well as staff safety and wellbeing, I would like to assure you that we will endeavour to address this issue through our Safety and Quality committee and discuss options on how we can further enhance patient experience.

I would like to congratulate you again on your successful recovery and wish you good luck for your continued good health. Thank you again for your feedback. Hope this response has been useful. If there are any further concerns, please feel free to contact me via Mental Health Inpatient Unit on 08 97221583.

Kind Regards

Prabeesh Pillai

Acting Regional Manager-Southwest Mental Health services

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Update posted by jazzyw58 (the patient)

Dear Prabeesh,

Thank you for getting back to me.

If you ever have time, walk to Acute Mental Health Unit from front door of Bunbury Regional Hospital entrance. You will see many beautiful gardens along the way until you reach the entrance to a APU.

The garden on your left with some raised beds is sadly dead.

I feel it in some ways sums up what the APU means to the organisation who it seems to me allow the garden area to fall into such neglect.

I would be happy to tidy it and plant up new plants for you.

Thank you for getting back to me.

jazzyw58

Response from Debbie Easther, Regional Manager Mental Health, WA Country Health Service - SW 10 months ago
We are preparing to make a change
Debbie Easther
Regional Manager Mental Health,
WA Country Health Service - SW

Manage Mental Health Services in the South West

Submitted on 6/02/2024 at 5:09 PM
Published on Care Opinion on 7/02/2024 at 1:08 PM


picture of Debbie Easther

Dear jazzyw58,

Thank you for your response.

I do know the garden you are referring and I am aware it is looking pretty neglected at the moment. We are about to commence with some minor works to improve the court yard area. Once that is completed the front garden will form part of our Inpatient Horticulture Programme. This programme will allow our inpatients the option to garden during their stay with us.

Thank you so much for sharing your improvement ideas with us we always love looking for ways to make our service and surrounds better.

Kind Regards,

Debbie Easther

Regional Manager

South West Mental Health Service

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