"Lack of care/insight from Doctor"

Recently, I presented to ED with my bad shoulder. ED was very busy and that is understandable. Yvonne, the triage nurse was amazing! She listened and kept making sure everyone was ok in the waiting room. Yvonne is a fantastic nurse who it seemed doesn’t let the pressure get to her. That’s the good part to my story, now on to the bad part.

Since my last visit to ED I am still in quite a bit of pain. When I was called through by a doctor this is when I felt there was a lack of care. Fortunately I have had my x-ray and ultrasound of my shoulder. The doctor gave me some pain killers and went to look at my results. After a while they came back and said my results are fine and to follow up with my GP. I did ask would it be beneficial to see a surgeon. The doctor said yes and again I was told to follow up with my GP. Why couldn’t there have been a surgical review at the hospital? I know there are other patients in the hospital, but where is the care? I am not impressed at all as I am still in a lot of pain with my shoulder and I am off work. I have a family to support and how am I meant to support them with me at home? In the end I left unhappy and still in agony and I arranged to follow up with my GP.

My GP told me that in the ultrasound report they recommended a MRI as it was difficult to see much as I am not moving my shoulder much. Now I am still off work, in pain and now waiting for a MRI. If I had the surgical review I feel I could have at least discussed my concerns to the surgical team and kept the wheels turning with a plan going forward. Without the extra care, my manager, workplace and myself have been left frustrated without a plan going forward. I have been trying to put a plan in place so I know what’s going on and so I can let my workplace know. To be perfectly honest I feel like I was just thrown out the door and treated like a number. I believe the hospital doctor didn’t really listen to my concerns and I felt there was no care.