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Care Opinion

Care requires improving

Posted By Satisfied Patient 6230

"Care requires improving"

About: Bunbury Hospital / Medical Ward

(as a relative),

Elderly patient post hip replacement complicated with aspiration pneumonia. Discharge plan made with allied health which was to discharge patient with high back chair and over toilet seat. However no plan for these items to be sent home with patient and patients family expected to somehow get items home for use. Patient was told they required these items and that they would either need to take them home at time of discharge or make arrangements for someone to get them. This is an elderly patient whom has just had a complicated prolonged length of stay. How can they be expected to carry these items to the car or place them within the car? How can they lift these items once home??

To complicate matters further, it seems the patient was discharged with their cannula still insitu. The patient commented that they felt rushed to be discharged and was discharged without their prescriptions for antibiotics for their aspiration pneumonia. The NOK was not able to fill the script at an outside pharmacy due to the issue of the cannula being left in. 

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Responses

Response from Darren Elliott, A/Director Allied Health, Bunbury Hospital, WA Country Health Service about a year and a half ago
Darren Elliott
A/Director Allied Health, Bunbury Hospital,
WA Country Health Service

Submitted on 28/06/2023 at 4:34 PM
Published on Care Opinion at 4:44 PM

Hello Satisfied Patient 6230,

My name is Darren Elliott, I am the acting Allied Health Director at Bunbury Regional Hospital. I oversee the Physiotherapists and Occupational Therapists who are involved in discharge planning and equipment provision within the service.

I am really sorry to hear the experience of your family member, and I have discussed this with executives and managers today as a matter of urgency. Normal practice would have been to remove the cannula prior to discharge, ensure there was a clear plan related to medications, and problem solve any issues related to equipment provision with the family or other services as necessary.

If you feel comfortable, please provide us some more information about your family members experience via contacting our consumer feedback coordinator on 9753 6537 or swfeedback@health.wa.gov.au - this will allow us to investigate and help your family member if still required, as well as preventing this from happening in the future.

Again I would like to apologise on behalf of Bunbury Regional Hospital

Kind Regards

Darren Elliott

A/Director Allied Health

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Response from Darren Elliott, A/Director Allied Health, Bunbury Hospital, WA Country Health Service 17 months ago
Darren Elliott
A/Director Allied Health, Bunbury Hospital,
WA Country Health Service

Submitted on 26/07/2023 at 3:17 PM
Published on Care Opinion at 4:04 PM

Hi Satisfied Patient 6230,

We have not heard from you since your initial complaint, please do get in contact with us to provide us with further details, as without these we are unable to conduct an investigation and understand the contributing factors which resulted in this experience.

Your complaint has been shared with the relevant clinical teams who endeavour to prevent anything like this happening again.

Please contact us via our consumer feedback coordinator on 9753 6537 or swfeedback@health.wa.gov.au

Warm Regards

Darren Elliott

A/Director Allied Health

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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