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"My care"

About: Inglewood Hospital

(as the patient),

I’d been sick for 2 weeks & Volunteer driver Judy drove me here she was beautiful. At the time of writing this story, I hadn’t been home since and Cheryl and Shirenne are also fantastic when I came in. 

It’s like being at home I’m getting heat packs through the night and the general care is second to none. The staff I see make me feel special and I believe Dr Shak is a caring person. Michelle’s  care was wonderful I could see the care in her eyes I feel I could see she  was worried about me so I did what she said. The gratitude towards IDHS staff comes from my heart. 

In my experience, Leeanne, she’s  caring she’s so helpful friendly and generous can’t speak highly enough, Michelle is a treasure.

In my opinion, Ken is a good nurse. This hospital is beautiful and I’ve been here a lot and everyone I've seen is so friendly

I think Jenny is wonderful she brings my cup of tea

I believe kitchen staff are  wonderful

I feel Michelle is helpful and friendly 

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Responses

Response from April McKenzie, Director of Clinical and Community Services, Inglewood and Districts Health Service nearly 2 years ago
April McKenzie
Director of Clinical and Community Services,
Inglewood and Districts Health Service
Submitted on 19/05/2023 at 10:19 AM
Published on Care Opinion at 10:28 AM


picture of April McKenzie

Dear violeteg95,

Firstly I wish to thank you for you recognition of the care and support provided by IDHS staff and Volunteers across all areas of the health service. This message of thanks is being provided individually to staff to recognise their care and support they provide to you and all the patients and consumers they care for.

It is fantastic to read that all staff provided care, respect and choice which are the IDHS values. This is a great pat on the back to all involved.

There are many staff recognised in your story, a couple of are names of staff that are hard to differentiate due to last names not being identified. If you wish to provide me further details on these staff, so I can be sure we are acknowledging the right staff that have provided exemplar care please do not hesitate to reach out to me on 0354317000 or april.mckenzie@idhs.vic.gov.au

Again thank you for your positive story and I am glad that you can receive home like care at IDHS.

Kind Regards

April

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