"Staff attitude"

I went in with my adult child to attend an out patient appointment with a visiting agency. 

We needed a bit of help with accessing Medicare via Mygov , one of the questions to add Medicare is when was your last covid vaccination. 

When I went to reception,  first impressions wasn't very welcoming the orientation of reception means the staff have their backs to consumers and I could clearly see their screens including the video conference one was attending.

When I asked if they could help with the required information I felt I was treated like it was an imposition for them to help me , I explained we had an appointment and need one bit of information to confirm on my gov to complete the linking to Medicare . I asked if they could check on WEBPAS or AIR   I was told there was no nursing staff available to assist,  I asked if there was an immunisation clinic or anywhere else that could help . I was told to call Medicare- I had already been on hold over 45 min there. I was told that what I was asking for wasn't required to link Medicare and I reiterated that it was. One staff member seemed to look at me with absolute disgust and told me to try where the immunisation was given . I responded it was in prison so no my adult child can't try there.

One person asked to see my child's mobile unfortunately they had already gone into their appointment at that stage and I was getting frustrated by the attitude,  so I said you know what don't worry about it I will call another health service and see if they can help us. 

This is not the first time I feel we have been abruptly treated or spoken to like something that was stepped on.

And for me personally after a career spanning many years in health administration I was absolutely disappointed that this treatment of consumers is seemingly acceptable to any reception/ front of house staff .

I think you need to do better WACHS Pilbara. It's a small, remote community and as I understand it, people are aware of this ongoing behaviour.  And I feel we deserve better