"Excellence in service, care and treatment"

Excellent in health care. 

Fiona Stanley Cardiac Department monitors my Pacemaker.

Recently, an abnormality appeared in the monitoring. The hospital recognised it one day and called me that same day. They arranged for me to come in the following day with the instruction to not eat or drink after 6.30am in case we needed to take further action.

I needed to ask a few questions at the hospital reception they started the day off for me by being efficient and friendly and providing the forms I needed and help on how to fill them in.

When I entered the unit my paperwork was all ready for me. No sooner had I sat down than they called me up for an ECG. This was performed professionally as the nurse knew her stuff and quickly presented it to the Doctor in Charge of my case. She consulted then came up with a medical plan for me. Explaining this plan in words I could understand, as well as the technical language, she drew diagrams for me and asked if I understood what we had been talking about; the pros and cons of the procedure and if I had any more questions before asking for my consent. Her manner was friendly and confident.  She gave out the vibe she really knew her stuff, because she did. Even members of the staff told me that.

I then was taken to their hospital section where I completed the paperwork working with another wonderful receptionist then walked into the area where they prepare you for surgery. There i was dealt with by a caring nurse who completed her tasks efficiently and with a sense of humour. And by God watch out anyone who tried to get behind the curtain when she was shaving me. She kept my dignity and laughed at my responses.

I then was wheeled off for a TOE. Upon reaching the theatre there I was meet by a team of professionals that worked together in a positive manner.

For the operation the same was true. I pointed out I was a coward when it came to medical procedures and they treated me with understanding engaging with me in positive ways. It was interesting watching the way they worked together in the preparation for the operation before they started and I went under.

From then on I was treated by a series of professionals who obviously enjoyed their work and worked as a team. They set out a plan for me going forward including monitoring.

I cannot thank the amazing staff in cardio care enough. I mean everyone I dealt with, from the delightful smiling friendly meals lady, to the hospital porters who pushed me around, to the nurses doctors and technitions who treated me and the admin staff. I say thank you.

As for the pharmacist, that's a story for another time.