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"Breast cancer"

About: Albany Health Campus / Cancer Services

(as the patient),

I was diagnosed with breast cancer about a year ago in a lump that I found myself. It was not picked up on a mammogram with breast screen WA( in the pink van), it was really on the edge of my under breast. I had a lumpectomy at Albany hospital and radiation at a hospital in Perth.

During that year I had several phone consultations with oncologists in Albany and one face to face in Perth at another hospital.

At the end of last year, I had a face to face appointment with the oncologist in Albany. On arrival I was asked if I’d had a recent mammogram/ ultrasound. I hadn’t. I was lead to believe I would be contacted and appt booked for me beforehand.

An appointment for both was organised immediately.

Recently, I was informed that my previous scans showed a lesion in my breast- about 7 weeks after my scans. I needed a biopsy under ultrasound and mammogram.

When the results came back it indicated breast cancer and it required chemotherapy.

I feel that attention to my health by the Albany hospital has been tardy and quite inefficient. I believe I should have been monitored closely after radiation and informed urgently after the lesion showed up.

I already have had bad experiences with my health at Albany hospital and have usually gone to another hospital in Perth. This just makes me feel angry and annoyed all over again.

I want to use our local services, as of course it’s less disruptive to be around your home when unwell. But my loyalties start to waiver again.

And who knows if my cancer has now spread elsewhere because of what seems to me to be this inefficiency and systematic failure with procedures.

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Responses

Response from Paul Mark, Director Medical Services, Albany Health Campus, WA Country Health Service (WACHS) nearly 2 years ago
Paul Mark
Director Medical Services, Albany Health Campus,
WA Country Health Service (WACHS)
Submitted on 18/01/2023 at 6:34 PM
Published on Care Opinion on 19/01/2023 at 9:51 AM


picture of Paul Mark

Dear chamaeleoneh78,

I am sorry to hear that your experience of care received at Albany Health Campus has left you feeling disappointed and frustrated at the delays.

We base our care for all patients on the Optimal Care pathway. This describes the standard of care that should be available to all our cancer patients treated in Australia and likewise at Albany Health Campus. We aim for a pathway that provides patient centred quality care that is safe, consistent and evidenced based. We are guided by principles that include care coordination, communication and multi-disciplinary care. We value your feedback so that we can improve our service so that all people are supported in a health care system that puts patients first.

We take all feedback seriously and it is by listening to our patients that we can make changes and provide an improved quality service where we can improve our care when we fall short of this. We have already made service improvement changes due to your feedback on system processes and communication to ensure that there is no shortfall in the delivery of patient care in the future.

We are happy to provide you with the opportunity to discuss this further by ringing me on 9892 2657.

Dr Paul Mark

Albany Health Campus

Director, Medical Services

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