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"Parking validation"

About: Sydney / Sydney Eye Hospital

(as a carer),

The person who validates the parking tickets near the emergency department is awful and rude in my opinion. I’ve had another encounter with them now, and I have had one before. I can also see someone else having an argument with them at the time of writing this story.

I am a carer for an elderly person, last time I came it was raining and this staff member made me wait. I had waited for 25 minutes, with the elderly person in the rain and they came out and when I spoke to them, the staff member told me no and that I'll have to wait. Then if felt they threw the ticket at me.

In my opinion, they're not doing the company any good and I think they need to go.

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Responses

Response from Jonathan Magill, Director of Nursing and Support Services, Nursing, Sydney Hospital/Sydney Eye Hospital nearly 2 years ago
Jonathan Magill
Director of Nursing and Support Services, Nursing,
Sydney Hospital/Sydney Eye Hospital

Manages and leads the Nursing and Support Services

Submitted on 1/12/2022 at 9:44 AM
Published on Care Opinion at 12:45 PM


Dear sambadz93

Thank you for sharing your experience with us on the Care Opinion. I am sorry to hear that the customer service you received from one of our services is suboptimal and I will follow up with the department manager.

Your feedback is valuable to us. We take all responses seriously and focus on creating change for the better.

I respect your decision to remain anonymous, however if you feel comfortable, please contact me with further details, at SESLHD-SSEHExecutiveservices@health.nsw.gov.au

Kind Regards

Jonathan Magill

Director of Nursing and Support Services

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