"Unfair treatment"

Unfortunately, there seems to be an attitude that older people don't know what is going on and won't remember what is said to them. My parent at their age (late 90s) is very with it, questions things especially about their medications.

This is lucky because I believe they tried to double dose them on antibiotics and when my parent questioned it and they asked the other nurse yes it had already been administered.

I believe the food is worse than a low end takeaway. They seem to fail to cater for anybody with special food needs and the food is brought in not even cooked on site. In my opinion, it is either dry, terrible looking and tastes bland.

On many days they failed to ask my parent for a choice and just gave them something which they didn't eat. I am extremely concerned that my parent is not getting sufficient food and is wasting away.

Some of the nurses are good but some appear to have a bad attitude to seniors or older people.

The doctors come, tell parent very little, fail to fully explain what is happening, and walk off. They are left puzzled and anxious about their treatment. The family are none the wiser because unless you sit there all day waiting for the doctors to come you are seemingly never told anything.

Because my parent is on fluid tablets they need to go often yet trying to get a nurse to help can take 10-15 minutes, in the meantime when you have to go you have to go. Then my parent is left sitting on a bedpan for 10 minutes longer than they need to be, not comfortable for someone that does not have much padding.

Our NSW experience was definitely far below par.