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"Ssu and theatre"

About: Sir Charles Gairdner Hospital / Short Stay Unit Sir Charles Gairdner Hospital / Surgical Services

(as the patient),

I was admitted to ssu for further hip surgery. As usual, I found the process was efficient from front reception through to ssu admission despite the extra covid checks required.

Admission was quick and efficient and my nurse and student nurse (whose names I can’t remember I apologise) were friendly and professional. Lots of warm blankets while I waited 😉. I felt the coordinator Sue was fantastic. Got things sorted, was so friendly and everything was done with a smile on her face including escorting me to theatre.

Theatre staff as usual were fantastic. From holding bay, all ortho theatre staff (12 I think) and recovery staff who I dealt with, I was very well looked after. A huge thanks to my anaesthetist Dr Brian who, after 6 hip surgeries, this was the first with minimal post op nausea 🙌🏻.

I returned to ssu early evening. I was looked after by Rochelle both on return and the following morning before discharge and overnight by Jade. Both were fantastic. Friendly, caring, nothing was a bother and made my stay as comfortable as a hospital stay could be. Physio came around the following morning and got me up with crutches so I could be on my way- thank you George. My discharge paperwork was completed quickly and once my meds were back from pharmacy I was on my way home.

Thanks again to everyone involved in my care. In these ever-changing weird covid times, you guys are amazing. Keep up the great work.

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Responses

Response from Theresa Marshall, Executive Director, Mental Health, Public Health and Dental Services, North Metropolitan Health Service 2 years ago
Theresa Marshall
Executive Director, Mental Health, Public Health and Dental Services,
North Metropolitan Health Service
Submitted on 24/01/2022 at 8:27 PM
Published on Care Opinion on 25/01/2022 at 9:28 AM


Dear Postophips86,

Your recollection of all the staff involved in your hip surgery admission is remarkable and much appreciated. Thank you for acknowledging so many of them by name as well as their healthcare contributions.

As you have mentioned, we are living in ever-changing covid times and a variety of healthcare changes are required that affect patients, families and staff. It is very pleasing to receive feedback from someone who has received the quality of care you describe, during these challenging times.

I hope that you recover well from your surgery.

Warm regards

Theresa

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