"My admission for a day surgery"

About: Kerang Hospital / Theatre Kerang Hospital Theatre Kerang 3579

Posted by Sher52 (as a service user), 3 years ago

I had a curette done and the staff were amazing. In my experience, they certainly make you feel special no matter what! I woke up not feeling too good but it wasn’t long and I was feeling much better! Had some lunch and coffee and water!
The only thing I would like to see changed at all hospitals is the sandwiches which have tomatoes on them! So that is fine for some people but if you have a gut issue it’s not good! They ask you what you are allergic to so you tell them and of course, it’s not the fault of the nurses but I think it does need to be dealt with as many of us have gut issues and can’t eat anything with seeds which includes tomato. I am suggesting that tomato be removed and replaced with maybe chicken and avocado!

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Responses

Margaret Christian

NUM Theatre department, Clinical Services,

Kerang District Health

Submitted on 21/10/2021 at 10:55 AM

Published on Care Opinion at 11:11 AM

Dear Sher52,
Thank you for taking the time to share your recent experience, and to know that you felt special and cared for. Our staff in theatre are always striving to make everyone feel this way. I’m glad you began to feel better after your surgery with some nourishment.
I appreciate your comments about the tomato sandwich and the issue that some people have with seeds. Your request for no seeds was noted at pre-admission and emailed to the kitchen staff, so there may have been an omission of follow through. Your feedback will be received by the kitchen, so I am sure you will receive a reply too.
I do hope your recovery is going well and thank your for sharing your story and for your suggestion too.
Kind regards
Margy

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Wendy Vanderhieden

Head Chef, Catering Services,

Kerang District Health

Submitted on 21/10/2021 at 12:41 PM

Published on Care Opinion at 12:43 PM

Dear Sher52,
Thank you for taking the time to share your experience.
The catering staff did receive notification concerning your request for no seeds., Even though we make every effort to accommodate dietary requirements,unfortunately in this instance an error was made.
If the situation arises again please notify the staff in the Day Surgery Unit and they will organise a more appropriate sandwich. I do sincerely apologise for this error and hope you suffered no ill effects. I will pass on your feedback to the Catering & Domestic team.
Kind regards,
Wendy

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Update posted by Sher52 (a service user) 3 years ago

All good, thanks, I didn’t eat the tomato sandwich.
Not a big deal just letting you know as cafes don’t seem to listen! I would also like to say thank you for the phone call recently, we were out driving at the time! 🤙🤙

Kellie Byron-Gray

Chief Executive Officer,

Kerang District Health

Submitted on 21/10/2021 at 5:31 PM

Published on Care Opinion at 5:44 PM

Dear Sher52,
Great feedback provided so thank you for taking the time.
Consumer feedback such as yours provides us with opportunities to celebrate what we do well and also consider what we could be doing better.
I am so please you had a positive experience at KDH.
Kind regards,
Kellie

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Robert Jarman

CEO,

Kerang District Health

Submitted on 22/10/2021 at 11:41 AM

Published on Care Opinion at 12:04 PM

Dear Sher52,
Thank you for taking the time to provide your feedback following your surgery.
Kind regards,
Robert

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