This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Trouble communicating and getting information

Posted By venuscq78

"Trouble communicating and getting information"

About: Patient Assisted Travel Scheme - WACHS Great Southern

(as a service user),

We use a particular staff member at the Ravensthorpe hospital for our PATS claims. 

In my experience, this staff member has been impossible to deal with on numerous times. They will reply to one email, I then reply explaining I need more information and they never reply. I then send follow up emails asking again for the information I need... and no reply. I ring and ask for information and, for certain reasons, we have difficulty communicating over the phone which makes the entire process impossible.

We have now be left out of pocket and unable to claim PATS which is a substantial amount of money for fuel when travelling from my hometown to Perth for medical appointments. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennifer Thompson, A/MPS Operations Manager, Regional Office, WACHS 3 years ago
Jennifer Thompson
A/MPS Operations Manager, Regional Office,
WACHS

Overseas the operation of the smaller hospitals in the Great Southern

Submitted on 26/08/2021 at 1:47 PM
Published on Care Opinion at 3:32 PM

Hello venuscq78,

I am very sorry that you have experienced hardship as a result of our service and apologise for any inconvenience.

In the Great Southern Multi-Purpose Services, we strive to ensure we have good relationships with the community and the PATS system is a vital part of supporting patients to access essential medical care not available in small country towns.

I have spoken with the PATS clerk at Ravensthorpe and I have organised a meeting this week on-site to discuss how we can firstly ensure you are recompensed if there is outstanding money owed in accordance with the PATS guidelines and also improve the overall service for the community.

It would be helpful if you were willing to contact me to further discuss your experience and my contact details are provided below should you wish to take up this option.

Kind regards

Jenny Thompson

MPS Operations Manager

PH: 0428 758 213

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k