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"Inadequate care, no duty of care, condescending"

About: Broome Health Campus Broome Health Campus / Emergency Department Broome Health Campus / Theatre Derby Hospital / Emergency Department Derby Hospital / Theatre

(as the patient),

I attended Derby Hospital mid-last year early in the afternoon.  I had been sent there by my Gp who suspected I had Pancreatitis.

On arrival I was assessed by multiple Doctors and Nurses over a 3-4 hour period. I had blood tests, an X-ray and an ultrasound. The results were inconclusive but my blood test showed a very high white blood cell count which the Doctor stated I had an infection but could not pinpoint the origin.

I was admitted into hospital for observations by the Doctor that afternoon where they stated that I had an inflamed bowel from the removal of my appendix over 20 years ago. I had a pain level of 10 out 10 and had been given heavy painkillers. Over the course of the night the pain began to ease from the medication and in the morning my pain level had been around a 6-7.

The Doctor saw me on their morning rounds asking how my pain was and how did I feel? I told them the pain was around a 6-7 but I was still under medication and that I still don't feel right.

I was discharged that morning and informed by this Doctor that I had an inflamed bowel due to scar tissue from my appendix being removed and if I did not improve then come back even though my blood test had shown I had a very high white blood cell count with an infection. They stated that if I was to get worse I would be sent me too Broome which is a 2.5 hour drive or a flight with the RFDS. I questioned the Doctor about being able to eat or drink and they stated I could eat and drink what I like which I thought was strange considering I had an infection.

I believe the care that I received at Derby Hospital was poor and neglectful. I do not believe that the Doctor took my illness seriously or showed any professionalism.

On the day of my discharge I grew worse as the day went on, more pain, more sweating and I began to shake. My partner, who was less than impressed with the care that Derby Hospital had given me made the decision to drive us to Broome as we believe Broome has a better-equipped hospital. In the middle of that night/early that morning I had began to suffer from hot and cold sweats, began to shake uncontrollably and was in and out of consciousness. I was taken to Broome hospital from my accommodation where I was admitted awaiting more blood tests and assessment from a doctor.

The assessment I received was conducted by the same Doctor who I feel had carelessly discharged myself from Derby hospital 24hrs earlier. I felt the Doctor found it amusing that I had driven 220ks to Broome hospital and joked why was I there.

That day I was informed that I had a perforated bowel after a CT scan and would require surgery that afternoon.

I was admitted for 8 days in total and on numerous occasions, the Doctor had shown in my eyes a lack of care and unprofessionalism. They were joking about myself having followed them to Broome hospital and, in my opinion, very evasive when asked questions by myself when I asked why I was discharged with a very high white cell count with no medication. In my opinion, this Doctor and their seemingly blasé attitude could've quite easily led to further problems of blood poisoning which could lead to death. I believe Doctors need to be held responsible for their actions especially when it comes to duty of care and the lack of it.

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Responses

Response from Bec Smith, Regional Director, WACHS - Kimberley 3 years ago
Bec Smith
Regional Director,
WACHS - Kimberley
Submitted on 21/05/2021 at 11:52 AM
Published on Care Opinion at 11:54 AM


picture of Bec Smith

Dear monoceroseq48,

Thank you for taking the time to tell us about your journey across our Kimberley health service. I sincerely apologise for the issues you experienced and understand that these would have added further stress to you and your partner while you were acutely unwell and without a clear diagnosis.

We have an expectation that all of our staff reflect the core values of our organisation, which includes being compassionate and respectful in the care they provide so that all of our patients, and their families and carers, feel safe, secure and that any feelings of vulnerability are lessened. I am sorry this was not your experience in your initial visit and you felt the only option was to be driven to Broome, only for the same concerning experience to continue.

All of our patients have a right to be informed about their care and I am sorry that you did not receive clear and transparent information and communication around the reasoning behind clinical decisions being made from the treating doctor.

So that we can gather a further understanding of your treatment and experience, I would be grateful if you could contact our Medical Director Dr Philip Montgomery on 0407 777 367 or Philip.Montgomery@health.wa.gov.au. With your permission, Philip can access your medical records and undertake a formal investigation of what happened so that we can prevent this from happening to anyone else in future.

Again, thank you for providing us with your feedback and I hope you are fully recovered from your illness.

Kind regards,

Bec Smith

Regional Director

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Update posted by monoceroseq48 (the patient)

Thank you for the quick reply. I am happy for the named person to access my medical files.

Response from Bec Smith, Regional Director, WACHS - Kimberley 3 years ago
Bec Smith
Regional Director,
WACHS - Kimberley
Submitted on 25/05/2021 at 2:56 PM
Published on Care Opinion on 26/05/2021 at 10:01 AM


picture of Bec Smith

Dear monoceroseq48,

As this is an anonymous platform for the community to be able to tell their stories, we will need you to contact our Medical Director. Dr Sue Phillips has now returned from leave so can you please contact Sue by email (suzanne.phillips@health.wa.gov.au) or phone with your personal information so we can access your file.

Kind Regards,

Bec Smith

Regional Director

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