This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Fracture in wrist"

About: Albany Health Campus / Emergency Department

(as a parent/guardian),

We took our child to A&E recently after a sporting accident. An X-Ray was taken and a brace put on but came away unclear of what actually was wrong.

Two days later, we received a call from the hospital to say my child may have a fracture in their wrist after a Radiologist had reviewed, that they may be referred to the Fracture Clinic for a cast or take them to our GP to then go back to the fracture clinic (clear as mud).

A few days later and still hadn't heard anything, our child was still taking panadol for the pain. I called the fracture clinic and they said my child has been booked in for mid-December, 28 days after the accident. We have had no notification.

I have booked an appointment with a GP because I feel like our child has fallen through a large crack in the hospital system. Communication has been poor. I'm not a doctor, that's why I seek and put my trust in a doctor's opinion. To feel then, that you constantly have to be on your toes and advocating because you are going to get a C grade service, in my opinion, makes you lose faith in the system.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Dr Barbara King, Director of Medical Services, Albany Health Campus 4 years ago
Dr Barbara King
Director of Medical Services,
Albany Health Campus
Submitted on 7/12/2020 at 10:47 AM
Published on Care Opinion at 10:47 AM


Dear Anonymous99,

Thank you for sharing your experience at Albany Health Campus Emergency Department and the Fracture Clinic with us.

I am very sorry to hear about what you describe as a breakdown in communication regarding your child’s care and treatment. This must have been a time of immense frustration and concern for you and your child and I genuinely apologise for the distress that this caused both of you.

We are keen to learn from your experience by understanding more about the details of what happened. In this regard and if you are happy to, I would greatly appreciate it if you could reach out to me. My name is Dr Barbara King and I can be contacted at a time of your convenience on 9892 2647.

Thank you for allowing us an opportunity to reflect and improve what we do.

I hope that we hear from you soon.

Yours sincerely,

Dr Barbara King

Director of Medical Services

Albany Health Campus

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k