This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excellent care

Posted By capricornusmb67

"Excellent care"

About: Bentley Hospital / Continence Clinic Mills Street Centre

(as the patient),

Recently I attended Bentley Hospital for a Urology procedure. I was first in the door and the receptionist completed all paperwork quickly.

An orderly came to get me and take me to the Ward waiting room, after introducing herself to me. I was then introduced to a Nurse who told me she would be with me throughout my stay.

I had all pre-ops completed, met one of the surgeons, then the Anaesthetist.  Everything was explained in detail to me and after being prepped was taken by two very friendly orderlies to the Theatre where I met another Surgeon and  Anaesthetist, along with two nurses.

All along the way, I was informed about what was going to happen before, during and after the operation.

I felt fully inclusive about what was happening to me, and the service delivered to me that day at Bentley was superb, and I believe I could not have had better anywhere.

If someone is undergoing a procedure in a hospital setting, and is made to feel valued and inclusive, it just has to benefit all concerned.

In my opinion, hospital culture has changed over the years, and I believe Bentley is leading the way.

Thank you all for the work you do.


More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 4 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 4/11/2020 at 8:07 PM
Published on Care Opinion on 5/11/2020 at 10:30 AM

picture of Lesley Bennett

Dear capricornusmb67,

Thank you for taking the time to share your story and provide such positive feedback about the care provided to you by all the staff involved in your surgery. I can appreciate how anxious you may have been feeling and it is reassuring to know you were supported so caringly throughout the process.

I am so pleased to hear that our dedicated staff made your surgical experience a positive one and that you went home feeling valued as a patient. It is heart-warming to hear that the staff at Bentley Health Service were friendly and inclusive.

The superb service delivered to you is a credit to the clerical staff, orderlies, nurses, surgeons and anaesthetists involved in your care. Royal Perth Bentley Group has been operating on Urology patients at Bentley since August this year as part of its Safest Surgery in Australia strategy. Your feedback really helps to assure us that our staff are continuing to provide a high quality, compassionate and patient-centred approach in their delivery of service, which we have come to expect at the Royal Perth Bentley Group.

I hope your recovery post-surgery is progressing well.

Kind Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k