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Care Opinion

Above and beyond service

Posted By Moving

"Above and beyond service"

About: Osborne Park Hospital / Department of Rehabilitation Medicine (DRM)

(as a service user),

I am a senior who has a disability and am reliant on heavy-duty crutches to enable me to be mobile within my home. One broke and a frantic call to CAEP (Community Aids and Equipment Program) OT, Debbie at Osborne Park Hospital started this rescue mission.

I believe she sent an urgent email to Dean, Senior Physio, who located another pair of crutches. He asked his staff if anyone could drop them off to me on their way home. Anita then drove, I believe an extra 40 minutes after work to leave them at my door. Thank you, Anita. I feel so important and appreciate that you all listened to how important my need was.  

I am isolated at home but to be bed restricted too would have been too much.

Have a lovely Easter break and thank you all for looking after us.

Stay safe. 

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Responses

Response from Chris Cullen, Director Safety, Quality and Performance, Sir Charles Gairdner Osborne Park Health Care Group 4 years ago
Chris Cullen
Director Safety, Quality and Performance,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 15/04/2020 at 4:07 PM
Published on Care Opinion at 4:52 PM

Dear Moving,

Thank you so much for taking the time to share your story with us. I will ensure that your words of appreciation are passed on to Debbie, Dean and Anita, together with mine.

It lifts our spirits to hear about our staff going the extra mile and the positive impact they are having on the lives of our patients.

I am so pleased that we were able to assist you.

Thank you once again.

Kind regards

Chris Cullen

Director Safety Quality and Performance

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