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A procedure gone wrong.

Posted By golfdm35

"A procedure gone wrong."

About: Sir Charles Gairdner Hospital

(as the patient),

I have been having a regular endoscopy for many years, no problems - until mid 2018 when I was admitted for another routine endoscopy. Early afternoon I was wheeled into the prep room after the usual questions (DOB). Purpose asking your DOB, would it be to assess your age?      

Noticed that the anaesthetist was on his mobile phone whilst I was waiting for the full 40 minutes. When I was wheeled into the theatre the other event occurred - I was told I did not need to transfer onto the operating table, which I thought was odd. Whilst I was under, something odd took place, as when I was in the recovery ward, my neck was very painful. Nurse informed me - nothing just muscle, will wear off.

In over twenty years of having this, never before had I experienced this. Over the subsequent months a series of x-rays and MRI's did show there was damage to the C6 and C7 nerves. Try I may to speak to the head doctor, but believe I was blocked by his receptionist, even hanging up on me. This same doctor had informed me that he needed to have regular checks as it could be serious. Every 3 months. When the next time came for the same procedure, I presented myself and asked to have conference with this doctor prior to .

We had a long chat, I explained that my neck has been damaged, and treat it with utmost care. We went on, same result this time worse. When I did eventually speak with this doctor, two statements I cannot shift from my mind. It's your fault. Out cold, it's my fault? Don't want to see you again.

Contradicts what he said earlier. Where are we now? Weekly physio treatment, waiting for neurosurgery. Have no quality of life, can do very little, (a) woodworking, hobbies, (b) sound mixing music. 

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 6 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 19/02/2019 at 3:31 PM
Published on Care Opinion at 3:33 PM

picture of Janet Zagari

Dear golfdm35,

Thank you for taking the time to tell us about your concerns in relation to the treatment and care you received at Sir Charles Gairdner Hospital. I am very sorry to read of the ongoing issues regarding your neck and the distress this has caused. It was disappointing also to read of the conversation between yourself and the doctor and I wish to express my apologies for this.

I would like to reassure you that we take all feedback very seriously and as such I encourage you to contact the Patient Liaison Service at Sir Charles Gairdner Hospital on (08) 6457 2867 so that we are able to obtain further details and investigate the concerns you have raised more fully.

I appreciate how frustrating it can be for patients to be asked frequently about your date of birth when in hospital. This helps us to be certain that we are dealing with the correct patient and is a key part of our Patient Identification policy. I am sorry this was not explained clearly to you at the time and will ensure that staff are reminded to provide this explanation when caring for patients.

Once again, I wish to express my sincere apologies and I hope that you will be happy to contact us.

Kind regards,

Janet Zagari

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Update posted by golfdm35 (the patient)

Dear Janet Zagari.

Thank you for your reply and offer to contact SCGH Patient Liaison.

I will decline. Reason being I have no faith nor trust that they will conduct a deep full investigation, as they are too close, and I believe will close ranks.

Blessings golfdm35.

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 6 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 22/02/2019 at 10:48 AM
Published on Care Opinion at 10:57 AM

picture of Janet Zagari

Dear “golfdm35”,

I am sorry to hear that you do not feel that your concerns would be investigated properly and would like to sincerely reassure you that we investigate thoroughly all concerns and complaints raised. The process of investigation is overseen by a senior member of staff.

I would like to assist with your concerns however am not able to do this without some further details. Once again I would like to reassure you that we take all feedback very seriously and invite you to contact the SCGH Patient Liaison Service on (08) 6457 2876.

Kind regards

Janet Zagari

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