"A number of concerns."

Really, this about a series of observations and experiences during an emergency admission for a infected skin graft on the leg:

I spent 3 hours in ED waiting before seeing medical staff

The triage consisted of a finger meter pushed through the glass and the observation that - you don't have an infection. 

The failure to elicit my relevant medical history and the reasons for my admission were crucial in delaying correct action later. My records showed for the first 36 hours that I had no relevant medical history at all despite advising admissions and other staff that I had a melanoma related skin cancer causing the infected graft.

I was admitted under a former name even though I handed my current medicare card to the admissions.

My first major surprise was in the ED waiting room.

The hospital sells soft drinks, chocolate and chips. This is noteworthy because Broome is often referred to as the diabetes capital of Australia. I would like to see a medical justification for the sale of these unhealthy products. When I mentioned my concern they suggested that management wanted to provide comfort food to people used to consuming those products. I'd like to see the medical justification for that.

Also in the ED waiting area at the same time as me was a very treasured and local resident. In for their regular treatment, I witnessed this special person left for an extended time alone in the waiting area, and later after their treatment it seemed that they were left abandoned outside near the vehicle pickup area. This treasured local is wheelchair bound and is a person of significant distinction in our local area. I believe this person deserves somewhat more respect than I witnessed them receiving. 

The hospital emergency department and treatment rooms were so cold, as to cause shivering and for me, an increase in pain and loss of balance. 

The blanket I was eventually provided was covered in someone else's hair.

I was left alone for extended periods with an open wound and no indication of what processes were being followed. I was surrounded by my very soiled, discarded bandages and gauze.

Six hours after arrival (approx 9pm), I was offered something to eat. In my opinion, it was a stale cheese and stale bread sandwich. As far as I'm concerned, indigestible and totally without nourishment or healthy ingredients. I discarded it.

During this initial stage a swab was taken for pathology assessment. I believe no results were obtained, or more seriously, not acted upon, with the result. Therefore, the 3-day intravenous antibiotic, followed by the 5 day oral script was not ever going to be effective. The pathology results showed quite clearly that the prescribed antibiotic was inappropriate and would not clear the infection. Fortunately, an alert doctor who was coincidentally called in for an assessment of my wound at the outpatients dressing clinic 3 days after being discharged, asked for the pathology results. They had not been requested before now!  From there, with the path results, he was able to prescribe the correct antibiotics.

I feel something is wrong in the system, or the protocols of the hospital which led to this gross oversight.

It could be that you are understaffed?

During the first night in the ward I had to wait for more than 30 minutes for who I felt was an overworked nurse to attend to my intravenous machine, so that I could go to the toilet. 

Because the ward was so cold I was provided with extra blankets which are so heavy they affected my wounded legs and could ultimately not be used.

I had plenty of time to observe your staff. There appears a high proportion of staff who are unfamiliar with the system. Temps? Locums? Seemingly not enough permanent staff who can guide and direct newcomers. It's affecting the quality of service.

I would like to receive an informed and honest response to my opinion please.