Recently I brought my adult son to the ED as he had feelings of self-harm. From the minute we entered the waiting area he was treated swiftly, with empathy and with respect. The triage nurse was brilliant with him and she had experience with mental health having worked at Head Space. We were offered a quiet room to wait in which really helped. The doctor was excellent; she listened and used words that were easy for him to relate to. However, it was the psych liaison nurse Martin who really impressed. He was really helpful, spoke directly and didn’t ask for all the facts to be repeated. He had read the notes so he cut to the pertinent issues quickly and directly. I honestly could not fault any aspect of his care. So well done to all. It would be good to see a dedicated fast track area to treat MH (mental health) presenters as being seen and managed swiftly gave a very positive message to us. Well done to all.
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