"Pathwest collection services at Osborne Park Hospital"

I recently attended the Osborne Park Hospital Campus and wasted a lot of time being unnecessarily redirected to the wrong places, despite having a specific form for a Pathwest test. Staff did not have the required information and I have to also point out that I believe your signage is not only misleading but is blatantly wrong outside the Pathwest Laboratory.

I was redirected from Block D (sign on/near the door indicates clearly Staff Only) to the main hospital entry in Block B where I was redirected to Pathwest Collection (along the yellow line in Block B,) then back to main reception, where I waited after getting a number, needlessly for about 40 minutes, only to be called then immediately told that I had to go back to Building D, exactly where I had started!

This was the right location despite the signs on and near the door. I again waited and about ten minutes later proceeded with the simple pre-employment test (with a pleasant staff member who was aware of the problem).

I feel your hospital signage should always be accurate and not misleading, otherwise you are wasting everyone's time and cluttering up the parking areas for sick people needlessly!

How did I feel? Angry to say the least! Pre-employment drug urinalysis testing apparently takes place at the Pathwest Laboratory onsite but it's ridiculous to have to find the right person to ask them the right question to find this out, after waiting in a queue for 40+ minutes to be redirected to the correct location in the laboratory building! No signage indicates this and unfortunately reception staff seem to be poorly informed as well.