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Care Opinion

To cancel an appointment by phone

Posted By Appointment cancellation

"To cancel an appointment by phone"

About: Sydney / Sydney Eye Hospital

(as a carer),

I have waited for over 30 minutes to advise that my husband was unable to attend for an appointment. I think you could improve this type of situation by having an email address that a patient may advise by email and thus take away the long wait and undue stress on your telephone staff. I have always received excellent care at the hospital, however, this is a big let down.

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Responses

Response from Jennie Barry, General Manager, Prince of Wales/Sydney/Sydney Eye Hospital 7 years ago
Jennie Barry
General Manager,
Prince of Wales/Sydney/Sydney Eye Hospital

Submitted on 5/10/2017 at 11:46 AM
Published on Care Opinion at 2:07 PM

Dear Appointment cancellation,

Thank you for taking the time to post your story on patient opinion. It is great to hear that you have always received excellent care here at Sydney/Sydney Eye Hospital. I apologise for the frustration you experienced while cancelling your husdband's appointment, your feedback will assist us to better meet our patient's needs.

Regards Jennie

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