"Long and frustrating day waiting without communication."

My mum had to take the last morning appointment at Sydney Eye Hospital today because she had to travel to get to the appointment. When she arrived the appointments were already running late. But when it came to Mum's appointment time apparently the doctor had to leave to perform emergency surgery. Whilst we understand that these things happen, there was no communication. I called the nurses myself and found them to be quite unhelpful and seemed to lack empathy.

My mum had to wait all day without any communication from the doctors or nurses about what was going on or what to expect. As a result the experience has been very unpleasant. After an extremely long and frustrating day waiting for her appointment, Mum then had to travel home.