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Personal scans and X-rays lost by the hospital

Posted By a disappointed patient

"Personal scans and X-rays lost by the hospital"

About: Box Hill Hospital

(as the patient),

After my surgery, I never got to see my scans and x-rays. These were lost along with my diagnosis and other paperwork. In spite of repeated requests to return these to me, never heard back from the hospital.

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Responses

Response from Jo Gatehouse, Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience), Eastern Health 7 years ago
Jo Gatehouse
Director, Quality, Planning and Innovation (Acute Health and Consumer Participation and Patient Experience),
Eastern Health

Submitted on 12/05/2017 at 5:16 PM
Published on Care Opinion on 15/05/2017 at 12:52 PM

picture of Jo Gatehouse

Dear disappointed patient,

I am responding on behalf of our Chief Executive Officer David Plunkett who is on leave at the moment.

I am sorry that you have had no response to your requests to have your scans and x-rays returned and understand that a lack of communication is very frustrating.

If you would like to contact me directly via email - jo.gatehouse@easternhealth.org.au, I would be happy to follow this up for you.

Kind Regards,

Jo Gatehouse

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