"Outpatient Appointment Time"

Just spent a large part of the morning trying to find out what time and where my wife had her outpatient appointment today but had no luck getting through to outpatients.

I rang the Box Hill Hospital Outpatients direct line and ended up in a queue of 12 callers and after waiting 45 minutes, I got through only to have the phone dial out.

I rang again and was placed in a queue of 13 callers and decided that it wasn't worth holding if the phone was going to ring and dial out. How long was it going to take this time?

I'm very frustrated about this result as my wife is a cardiac patient and has some stitches that needed removing.

I tried ringing the Box Hill Hospital main number to see if they'd be able to help, but this number just dialed out too.

I am one very annoyed and frustrated person who was trying to use the Box Hill Hospital Outpatient system that is completely unsatisfactory.