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Great experience in day procedure centre

Posted By Public Health service manager as patient

"Great experience in day procedure centre"

About: Cabrini Hospital - Malvern

(as the patient),

Attended for a day procedure today and just wanted to say that the whole experience was efficient, friendly and competent throughout. As a health professional ( the staff were not aware if this ), I am highly conscious of pressures on staff providing care. Diligence of all staff to patient safety evidenced through

- ID and procedure - checking procedures including theatre

-and hand hygiene evident by all staff as well as

- thorough pre-admission and admission checks.

Thank you to the anaesthetist ( not mine) who took the time to stop and kindly offer to get me a newspaper when she saw me sitting waiting. True caring & compassion throughout. Well done day procedure team!

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Responses

Response from Cabrini Health 8 years ago
Cabrini Health

Submitted on 25/11/2016 at 4:52 PM
Published on Care Opinion on 28/11/2016 at 9:44 AM

Dear Public Health service manager as patient,

Thank you very much for taking the time to share your recent experience in the Day Procedure Centre, Cabrini Malvern.

I was pleased to hear that all staff, whether those directly involved with your care or not, demonstrated our commitment to safety and clinical quality, as well as your overall experience.

Your story is an exemplar of the care we strive to provide to all our patients.

I will be sure to pass along your feedback to the Day Procedure Centre team at Cabrini Malvern.

I wish you all the very best for your continued recovery.

Thank you again
Best Wishes

Dr Simon Woods

Executive Director, Cabrini Malvern

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