"RSL Care (Metro North Brisbane area)"

We had a nice lady come a couple of weeks ago to give us forms to fill out which we did. We informed her that since RSL Care has taken over we noticed mould had started to grow in our bathroom, I think because the new people being sent had not been cleaning it properly. We showed her the mould and were told she would let RSL Care know. Before RSL Care has taken over there was not one smidgeon of mould in our shower and the standard of cleaning was high. We had a lovely range of people who came to clean our house. However, it seems to me that unlike previous people who had come to clean our house (experienced cleaners), the people being sent by RSL Care don’t appear to have any cleaning experience or know what it takes to really clean a house. I don’t understand why they couldn't employ the same people who previously cleaned our house? I believe that whoever employed these folk may not have a clear understanding of what house cleaning is or the requirements they need to have to do the job well.

I would also like to leave a compliment for Amber who recently cleaned our house. I showed Amber the mould in the bathroom hoping she would be able to remove it. When Amber was finished cleaning the bathroom she called me in to have a look – she did an absolutely wiz bang job and all the mould was gone! I admired the fact that she was so proud of the work she had done.

Another issue I have encountered is with the Home Assist Service (Handyman service inside pensioner’s homes). We have a leaking tap that needs to be fixed and we are unable to fix it ourselves. The number on the brochure we were given (when the government was providing the HACC service) is 3284 0526. There is a voice recording which asks to leave a contact number, I have called several times and left a message but have not yet heard back from them. Is this service still available?