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"MGP care"

About: Broome Health Campus / Maternity/Midwifery

(as the patient),

We want to write and show our appreciation for the care we received from the Midwifery Group Practice in Broome, and the staff in general.

We felt very grateful to be cared for by the same staff throughout our pregnancy and birth and afterwards. We were allocated to Midwife Jo who went out of her way to ensure we had every question answered and we felt very safe along the way.

While my partner had wished she would have been able to birth in the bath (they could not monitor her there because we had pregnancy complications and monitor does not work in water), we were really happy to see that everyone went out of their way to keep her comfortable and supported in other ways.

We would thoroughly recommend the MGP in Broome for the care of their pregnancy. It is hard to believe it is a free service. It is almost like being in the private system but not having to pay. It is what all future mothers deserve. 

Given how stretched the health system is with experienced staff these days, Broome Hospital should be commended on how experienced, caring and professional the staff really are. They are run off their feet but they still do it with a smile!

We would like to highlight our great care experiences also with Midwives Lorene, Steph, Jaz, Jane, Bree, Bernadette as well as the many medical staff.

Our one criticism would be the food itself (the catering staff were always lovely, if not also run off their feet). For very hungry mothers (and writing this to acknowledge the general ward patients who are weak, ill and trying to heal), the breakfast is really lacking. My partner was left hungry was so hungry by morning tea and after dinner. The other main meal food options are so very bland. Given that they have the gift of having food cooked in house, surely a little bit more time on the cooking process and another dollar making food options appealing and tasty. The cordial was not good. Considering the quality of what metropolitan hospitals serve, it was a bit of a surprise.

All in all though, thank you for your care and I hope the Broome community realise how lucky they are to have you all!

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Responses

Response from James Sherriff, Operations Manager, Broome Hospital, WACHS Kimberley 6 hours ago
James Sherriff
Operations Manager, Broome Hospital,
WACHS Kimberley
Submitted on 8/04/2025 at 11:06 AM
Published on Care Opinion at 2:58 PM


Dear saturnwx64,

Thank you so much for sharing your experience with the Midwifery Group Practice (MGP) at Broome Health Campus. It’s truly heartwarming to read such positive feedback, and we’re so glad to hear that you and your partner felt well cared for throughout the pregnancy, birth, and postnatal journey.

It’s great to know that Midwife Jo and the entire team went above and beyond to answer your questions and make you feel safe and supported. It’s lovely to hear that, despite the challenges with the water birth option, the staff ensured your partner’s comfort in other ways.

We also appreciate you highlighting the wonderful work done by Midwives Lorene, Steph, Jaz, Jane, Bree, and Bernadette. They are an outstanding team, and your kind words will surely mean a lot to them.

As for your feedback on the food, we completely understand where you're coming from. It's important that mothers, especially those recovering and nursing, have satisfying and nourishing meals. We’ll be sure to pass this feedback on so they can consider improving the meal options and adding a bit more flavour to the offerings. It’s good to know the catering staff were lovely, though we agree they have a lot on their plates!

Thanks again for your thoughtful feedback. We’re so glad to have been part of your journey, and it’s clear Broome is lucky to have such a dedicated and caring team at the hospital. We wish you and your partner all the best in your next chapter, and hope you enjoy every moment with your little one!

Kind regards,
James Sherriff
Operations Manager
Broome Health Campus

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