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My child required an x-ray

Posted By songthrushze36

"My child required an x-ray"

About: Exmouth Health Service / Emergency Department

(as a parent/guardian),

I felt the triage nurse was rude. We enquired about length of time we were waiting it was 3 hours by this stage. Asked out of curiosity as we needed to drive back to coral bay and if we could avoid driving at night. They responded by saying there are more important patients. No sense of sympathy or empathy at all. Things you should really have when you are caring for others. I understand this response if we had been rude. 

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Responses

Response from Paula Jolly, Operations Manager Gascoyne, Midwest, WA Country Health Service last week
Paula Jolly
Operations Manager Gascoyne, Midwest,
WA Country Health Service

Submitted on 7/04/2025 at 12:12 PM
Published on Care Opinion at 12:57 PM

picture of Paula Jolly

Dear songthrushze36

Thank you for reaching out on Care Opinion and sharing your experience with us.

I was disappointed to read of the interaction you had with our staff member. Compassion is one of our values and your feedback makes it clear that it was not present for you during this discussion. For this I would like to offer my apologies and assure that the team at Exmouth Hospital work tirelessly to provide high quality care and it is unfortunate to know our communication didn’t meet the standard our community expects of us on this occasion. I will ensure the Exmouth Director of Nursing-Health Service Manager raises your feedback with their team and provides a reminder of the expectations of WA Country Health Service and our consumers.

I would be grateful if you would consider contacting me so I can listen to more of your experience and ensure that your child is being supported with all the healthcare they need. My name is Paula Jolly, I am the Operations Manager Gascoyne and can be reached on 0427 700 695.

I hope your child is continuing to recover and I look forward to hearing from you.

Kind regards

Pauly Jolly

Operations Manager

WA Country Health Service – Midwest

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Paula Jolly, Operations Manager Gascoyne, Midwest, WA Country Health Service 6 days ago
Paula Jolly
Operations Manager Gascoyne, Midwest,
WA Country Health Service

Submitted on 11/04/2025 at 2:22 PM
Published on Care Opinion at 3:44 PM

picture of Paula Jolly

Dear songthrushze36,

Thank you for contacting me and allowing us to discuss your concerns in more detail. Once again please accept my apologies that your experience with our health service was not completely positive.

I wanted to assure you that our Director of Nursing-Health Service Manager at Exmouth has raised your concerns with the team. They reminded staff of our values, including compassion that we should bring to every interaction with our community. I am confident this was an isolated incident and your experience in the future will be positive.

If you have any concerns at any time please don’t hesitate to get back in contact with me.

Kind regards

Paula Jolly

Operations Manager – Gascoyne

WA Country Health Service – Midwest

0427 700 695

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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