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"Internal infection of index finger"

About: Sutherland Hospital / Emergency Department Sydney / Sydney Eye Hospital / 2 West & Hand Clinic

(as the patient),

To whom it may concern, I would like to thank the medical professionals, doctors, nurses & staff who collectively made my experience at Sutherland Hospital Emergency Department and at Sydney Hospital Acute Hand & Trauma Unit as easy and successful as it could be.

I arrived at the Sutherland Hospital Emergency Department with my right hand index finger swollen and in immense pain. After blood test & x-ray it was determined that I had contracted an internal infection which required surgery, which Sutherland Hospital was unable to do.

I was informed that I was booked into Sydney Hospital Acute Hand Trauma unit. After ultrasound and CT scans at Sydney Hospital, I was informed that the surgeons would have to perform exploratory surgery on my right index finger to find out what was causing the infection.

The operation went well, which required me to stay at Sydney Hospital with antibiotics administered until the infection, which was sent to pathology for culture growth to determine exactly what bacteria it was.

I was discharged from Sydney Hospital with antibiotics to kill the internal infection. With each person with whom I interacted with, was confident, caring and gave me the impression I was in very competent hands before and after every procedure administered to me.

I am still recovering from the effects of the infection to my right hand index finger, which is slowly returning to it’s pre-infection appearance and ability.

My surgery and recovery have been more than I could have hoped for and I attribute it to the excellent care I received. from the people associated with Sutherland Hospital emergency department and Sydney Hospital acute hand & trauma unit.

I am deeply grateful that I and my community have access to such a high quality organisation of professionals and facilities. 

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Responses

Response from Vicki Weeden, General Manager, The Sutherland Hospital & Garrawarra Centre last week
Vicki Weeden
General Manager,
The Sutherland Hospital & Garrawarra Centre
Submitted on 7/04/2025 at 10:28 AM
Published on Care Opinion at 12:51 PM


picture of Vicki Weeden

Dear F15CDriver,

Thank you for taking the time to let us know about your recent experience at Sutherland Hospital Emergency Department. I was very pleased to read that the emergency department staff were able to ensure that you received prompt and expert treatment and were quickly referred to Sydney / Sydney Eye Hospital for ongoing care.

We are very fortunate to have such dedicated and talented staff working at Sutherland Hospital. It will give me great pleasure to pass you feedback on the team in the Emergency Department.

Warm regards

Vicki Weeden

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Response from Pauline Rumma, Director, Clinical Services, Sydney and Sydney Eye Hospital 4 days ago
Pauline Rumma
Director, Clinical Services,
Sydney and Sydney Eye Hospital
Submitted on 14/04/2025 at 8:48 AM
Published on Care Opinion at 9:09 AM


Dear F15CDriver,

Thank you for taking the time to share your positive experience at Sydney/Sydney Eye Hospital via Care Opinion.

We are so pleased to hear that at all stages of your journey, our staff were confident, caring and professional.

We are committed to delivering a high-quality service at Sydney/Sydney Eye Hospital and your feedback has provided reassurance of this.

We are very fortunate to have such dedicated, compassionate staff working at Sydney/Sydney Eye Hospital who are committed to providing holistic, empathetic, and high-quality care.

It will give us great pleasure to pass your feedback onto the acute trauma and hand unit and all the staff involved in your care.

We look forward to caring for you again in the future if required.

Warm regards,

Dr Pauline Rumma
Director of Clinical Services

Natalie Maier
Director of Nursing & Support Services

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