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Confusing information on general information form

Posted By jazzch33

"Confusing information on general information form"

About: Fremantle Hospital and Health Service / Outpatients

(as the patient),

On patient info paperwork received prior to me attending my appointment it stated that if I took Clopidogrel or Warfarin (?) I should consult my Doctor!!!  My Doctor had referred me to the Urology Dept and was quite aware of medications that I take so I tried to phone the Urology department to enquire if I needed to cease taking my tablets, being blood thinners/anticoagulants, prior to my procedure.  I could not get any intelligent response from anyone that I spoke with at Fremantle Hospital, they were all very polite etc but continued to put me on a merry-go-round of hospital departments  until I got back to the main switch.

I feel that the wording used on the form that gave instructions etc should be changed to read in a more simple, easy to understand way ;   either I continue to take my medication or I stop prior to my procedure!!  

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Responses

Response from Luke Dix, Acting Executive Director, Fiona Stanley Fremantle Hospital Group, South Metropolitan Health Service 4 days ago
Luke Dix
Acting Executive Director, Fiona Stanley Fremantle Hospital Group,
South Metropolitan Health Service

Submitted on 4/04/2025 at 7:23 PM
Published on Care Opinion on 7/04/2025 at 12:49 PM

picture of Luke Dix

Dear jazzch33,

Thank you for sharing your concerns with me. I completely understand your frustration regarding the lack of clear information on your medication, and the difficulty you faced when trying to reach a resolution through the Urology department. Clear and concise communication, especially when it comes to managing medications like blood thinners before a procedure, is crucial, and your feedback is valuable in helping us improve our processes.

As Care Opinion is an anonymous platform, we are unable to investigate your particular situation directly. However, I strongly encourage you to contact our Patient and Family Liaison with your details on (08) 6152 4013 (Mon to Fri 8:30am to 4:30pm) or FSHFeedback@health.wa.gov.au. This will allow us to properly investigate your case and ensure we apply any necessary learnings to improve patient care in the future.

Kind Regards

Luke Dix

A/Executive Director

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