Whilst my story is not a negative as so much was right about our visit. There is one main thing that we felt was not right.
Recently, my teenager arrived via Ambulance. Our meeting of nurses was lovely, the ambulance officers were a delight. We were put in an ABay awaiting to see our nurse. She was just heading out on her break so would be around 15-20 minutes til she came back. Jumping forward after my neurodiverse teenager waited, they were getting very agitated and the beeping of the monitors. The lovely lady, Rachel or Rebecca can't remember turned them off for us then said I'll be back in a minute. To us NT we understand things happen, people grab us, other patients may take a turn and need extra help.
Nurse came to us approx 1/2 hour later, which I can understand and when explained what 1 min to a ND she took that on board.
Jump forward again to a few trainee doctors, change over of nurse due to our nurse having a meeting and a few hours gone by. It was time to move into the main part of ED. A nurse who was trying to speak to my ND teenager, was eating their pizza. The nurse proceeded to rip the pizza (2pm hadnt eaten since 7) out of their mouth, while my spouse says our teenager will talk through me. I felt the nurse was quite rude saying, no, they will speak to me. My teenager was raging, I believe the nurse were lucky they didn't flip.
The previous nurse must have seen this and asked the new nurse to come for a handover. When they returned they were nice as pie. Maybe then they was told my teenager is neurodiverse and had been agitated most of the day. I think if my teenager wasn't under medication they may very well of then that would of opened up security and perhaps undue trauma. 3 days later my teenager is still upset on what the nurse did.
My recommendation is as they wasn't admitted, perhaps a sunflower symbol on their bed head or some other discrete but easy to see symbol or item needs to be there when a nurse who doesn't know the history steps in.
Happy to discuss further
"Emergency Department"
About: Peel Health Campus / Emergency Department Peel Health Campus Emergency Department Mandurah 6210
Posted by hotelft58 (as ),
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