"Children’s Ward Positive Feedback"

On Saturday morning at 3:30am I rushed my 4 year old son to emergency with a bad case of croup. From start to finish all staff were extremely helpful. Once we arrived I gave my details and explained my son had autism, was non verbal and gets very overwhelmed when we have been to the hospital in the past. 

We were taken straight through to the children’s ward and given a bed. I was wearing my son’s sunflower lanyard which the doctor pick up on immediately. I briefly explained that we’ve been through this process before and that there were ways to help my son get through this without big feelings erupting. The nurses and doctors were so accommodating. They always asked me before performing any procedures, and asked what the best way to do this was, they watched him from afar, they allowed me to administer his medication and were there to support me when I needed it.

I wanted to say a big thank you to everyone. We have had many many terrible visits to hospitals and doctors in the past. This would have to have been the calmest visit for my son so far (he was overwhelmed for a lot of it but we never progressed to full meltdown, which has never happened before). I believe it’s rare that people know how to support parents navigating children with autism. It’s something that I struggle with every time we go out in public. I was so grateful to have received this support. I would love for this feedback to be passed onto the staff working in the children’s ward early on Saturday (22nd) morning. I don’t think I relayed how much I appreciated them, I was just eager to get my cranky boy home to his safe space.