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Care Opinion

Not being heard

Posted By aquariusmt86

"Not being heard"

About: Bruce Rock Memorial Health Service / Emergency Department

(as the patient),

I re presented to Bruce Rock ED for pain relief. I have a fracture of my sternum. I had been given scripts the day before for strong pain killers but unable to get the medication for 2 days due to supply issues.

I was told by the 2 RN'S that they'd have to redo yesterday's paperwork. They didn't appear happy about it. 

When they looked at my history they started a suicide risk assessment. They didn't ask me any questions but talked amongst themselves in a language I couldn't understand.

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Responses

Response from Philippa Reppington, Acting Operations Manager Eastern Wheatbelt, WA Country Health Service - Wheatbelt 3 weeks ago
Philippa Reppington
Acting Operations Manager Eastern Wheatbelt,
WA Country Health Service - Wheatbelt

Submitted on 28/03/2025 at 6:32 PM
Published on Care Opinion on 31/03/2025 at 10:50 AM

Dear aquariusmt86,

Thank you for sharing your experience with us about your recent visit to Bruce Rock Hospital. I’m truly sorry to hear that you didn’t feel as welcomed as we would have hoped and that you didn’t feel included in the conversations during your care.

I’ve spoken with the team at the hospital to remind them of the importance of communicating clearly with patients and making sure they feel fully involved in their care. We always aim to provide the best experience for every patient, and I regret that this wasn’t the case during your visit.

If you’d like to discuss your experience further or have any concerns, please don’t hesitate to reach out to me directly on 08 9081 3243. Your feedback is really valuable, and we want to make sure we do better moving forward.

Thank you

Philippa Reppington – A/Operations Manager Eastern Wheatbelt

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