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Surgery pushed back twice

Posted By aquiladh76

"Surgery pushed back twice"

About: Sir Charles Gairdner Hospital / Short Stay Unit

(as the patient),

I am awaiting POA surgery. I am writing to complain as recently I came into hospital to have my appointed surgery. However I waited from 9 to 4 while not being able to eat and not being informed at all about the situation just to be told I will not be receiving the surgery and to go home. This is the second time having the surgery pushed, I was pushed back 2 weeks after receiving a call from the outpatient clinic due to some scheduling conflict and now this.

I understand emergencies happen, and things take priority, but that still doesn't change my situation. I am in desperate need for this surgery, not only because of the wait and pain but I will now most likely be out of a job. I really need to be informed of when I may be able to recieve surgery as asap would be preferable due already having been pushed back several weeks now.

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group yesterday
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 1/04/2025 at 7:20 PM
Published on Care Opinion on 2/04/2025 at 10:07 AM

picture of Jodi Graham

Dear aquiladh76,

Thank you for reaching out and sharing your story on Care Opinion. I am sorry to read that your POA surgery was cancelled on two occasions.

I am deeply sorry to hear of the pain that you are enduring while waiting for your surgery and the added stress of potentially being out of a job. I can only imagine how incredibly difficult this must be for you.

I would like the opportunity to review your situation further and to investigate the circumstances that led to the cancellations. I would encourage you to contact our Consumer Liaison Service (phone: 6457 2867 or email: CLS@health.wa.gov.au) to provide your personal details, so that we are able to conduct a thorough investigation and ensure an appropriate plan is in place for rescheduling your surgery.

I can assure you that we are committed to providing patients with safe and timely care and I sincerely apologise for the delays you have experienced.

Once again thank you for getting in touch with us,

Kind regards,

Jodi Graham

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