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"My ongoing treatment at POW"

About: Prince of Wales Hospital / Emergency Department

(as the patient),

After being misdiagnosed and refused a scan by several doctors, I finally resorted to waiting 8 hours in the A & E at POW Hospital; from the moment I was finally seen, my experience was quite different. Not only was I taken seriously but I was also treated with respect and involved in all my consultations, which was gratifying and empowering. I was treated with tremendous care and compassion by almost every member of staff, from the porter and the food trolley lady to the specialists who saw me in the ICU.

Throughout my 7 week stay the nurses were quite simply angels, and the majority of the doctors were kind, encouraging and humorous, which I really appreciated. The follow-up care has been pretty amazing too; my nutritionist and speech pathologist especially have felt like cheerleaders, inspiring me to do my best to recover. I feel very privileged to have been cared for by such a lovely and professional team in a public hospital.

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Responses

Response from Barbara Daly, Nursing and Operations Co-Director, ESM Program, Prince of Wales Hospital 6 days ago
Barbara Daly
Nursing and Operations Co-Director, ESM Program,
Prince of Wales Hospital
Submitted on 27/03/2025 at 10:04 AM
Published on Care Opinion at 12:32 PM


Dear SurvivorJ,

Thank you for taking the time to write to us and share this beautiful care story with us. We are sorry to hear that you have been unwell and had a seven-week hospital admission. We are very happy to read that all the staff that cared for you were respectful, professional and compassionate. We are extremely proud of all our staff, and it is so reassuring to hear from you that the everyone who interacted with you inspired your recovery. We acknowledge and appreciate your kind words of gratitude and they are received with appreciation.

Kind regards

Barbara

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