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The doctor made me feel like I’m overreacting

Posted By travellerkn83

"The doctor made me feel like I’m overreacting"

About: St George Hospital / Emergency Department

(as the patient),

I am alone in this country, completely alone, with my only child in preschool. My English is just broken English. I just moved to a transition house from a refuge due to DV. I don’t know any neighbours and so not trusting anyone. I got in the emergency room with my child. The doctor, they made me feel like I’m a bad parent by asking, so you're the patient, not the child? why you take the child here? is there not any adult to stay with the child at home? - If there was anyone else there with me, I would have asked them to help me instead of the ambulance. I’m sure the doctor didn’t look at my file or if they did look at it and still ask that question with that attitude… that’s disappointing!

I was afraid if I pass out at home, how my child would be? I was searching for a night time open pharmacy, I wanted to drive there with my child, but I scared to make accident on the way. So I called ambulance. I don’t expect to stay with my child until 1am just to wait for the doctor to allow me go home though. They did everything before 11pm and even the blood test results has came as normal. But still waiting to 12am and then 1am…

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Responses

Response from Angela Karooz, General Manager, St George Hospital last week
Angela Karooz
General Manager,
St George Hospital

Submitted on 25/03/2025 at 8:12 AM
Published on Care Opinion at 10:18 AM

Dear travellerkn83

Thank you for sharing your experience with us, and I want to sincerely apologize for the distressing situation you encountered during your visit. I’m deeply sorry that you felt judged and unsupported, especially given the challenges you’re facing.

I want to assure you that we take your feedback seriously. We strive to offer compassionate and respectful care to all our patients, and it’s clear we fell short in your case. Please know that we are committed to learning from this experience to ensure it doesn’t happen again.

If you are comfortable, I encourage you to reach out to our Patient Experience Manager at SESLHD-STG-ConsumerFeedback@health.nsw.gov.au or on 9113 2687. Our team is available to listen to your concerns, provide any support you need, and help ensure your experience is properly addressed.

Once again, I am sorry for the way you were made to feel, and I appreciate your understanding as we work to improve our services. Please don’t hesitate to contact us for any further assistance.

Warm regards,

Ange Karooz

General Manager

St George Hospital

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Update posted by travellerkn83 (the patient)

That night, the nurse did offer my child a bed, as they did not give me a bed from start, they left me sitting in the discharge area and waiting for the doctor to see me one last time after my blood test come out ok, I think they was expect me to go home that night.

But unfortunately the doctor seems forget about me, until 3am I fall asleep. Wake up around 6am and heard that the doctor went home after a busy night and forgot to write a discharge paper for me:)))))))) So the morning doctor, who work that morning, come to see me and give me a discharge paper, and allow me to leave the hospital. So I don’t have the name of the night doctor because the name in my discharge paper is the morning doctor

Response from Angela Karooz, General Manager, St George Hospital last week
Angela Karooz
General Manager,
St George Hospital

Submitted on 26/03/2025 at 2:39 PM
Published on Care Opinion at 5:47 PM

Dear travellerkn83,

Once again, I deeply regret your experience. I kindly invite you to contact our Patient Experience Manager on 9113 2687 or at SESLHD-STG-ConsumerFeedback@health.nsw.gov.au to allow us the opportunity to review your concerns and make improvements to the patient experience.

Warm regards,

Ange Karooz

General Manager

St George Hospital

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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