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"Pregnancy and delivery"

About: Bunbury Hospital / Maternity

(as a service user),

I gave birth to my first child on the 18th of December 2024, after a somewhat difficult pregnancy that had me spend 6 weeks in Perth due to threatened preterm labour. The delivery of my child went very quickly and I cannot thank the midwives that were involved in the delivery enough for creating such a supportive environment.

After birth, I unfortunately was transferred to Maternity B, where my hours old baby was taken by the midwife who took over our care after telling me to get some rest. I woke up after an hour to find my baby no longer in the room with me, I immediately pressed the call bell which received no response so walked out to the nurses station to ask them. Turns out my baby was with a paediatric doctor getting their day one check (without my consent). When my midwife returned to the nurses station their response to me looking for my baby was that they thought my baby would be back before I woke up.

To this day, months later, I am still incredibly angry that my baby was taken without my permission. I am a nurse as well and could have (and I feel should have) initiated a missing child code throughout the hospital, because of a considerably important communication error on this midwife's part. 

To make matters worse, my child was examined without my knowledge when the doctors needed information only I could give about my pregnancy,  and I believe was therefore at risk of having unnecessary procedures.

My child was also examined on the day we were discharged by another paediatric doctor who apparently noticed signs of infection around my baby's umbilical cord and didn't mention it to myself, my baby's father or the midwives (to my knowledge). Meaning it was left untreated and my baby spent their first Christmas with an IV getting antibiotics and my family was unable to spend the time together properly.

Considering the importance of ethics that is taught to nurses and midwives at university, it is astonishing that these communication errors occurred. 

Thankfully, my baby is a happy, healthy and thriving now and other than my own mental health, there have been no residual effects of what I believe to be the short comings of maternity B at Bunbury Regional Hospital.

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Responses

Response from Katrina Jones, Clinical Midwifery Manager, Bunbury Hospital, WACHS South West last week
Katrina Jones
Clinical Midwifery Manager, Bunbury Hospital,
WACHS South West

(08) 9722 1348

Submitted on 24/03/2025 at 4:34 PM
Published on Care Opinion on 25/03/2025 at 10:41 AM


picture of Katrina Jones

Dear Nurse turned patient,

Thankyou for taking the time to tell your story on Care Opinion. My name is Katrina Jones and I am the manager of Maternity services at Bunbury, that is both Maternity A and Maternity B.

Firstly I wish to congratulate you on the birth of your baby, and I am pleased that the team within the birth suites were able to provide you with the support and care you required during this part of your hospital stay.

I am truly sorry that we were unable to continue that positive experience into your postnatal stay on Maternity B. You are absolutely correct, your baby should never have been removed from your room without your knowledge, nor examined without your permission or presence. This is not only an integral part of our ethical obligation as health care workers, I can also relate from personal experience. Having had a toddler that wandered off in Kmart, I understand the feelings of fear and anxiety that you must have experienced in that moment you woke up and realised bub was gone, and I am sorry we were the cause of that distress. I have sent out an email to all staff within the department - both midwifery and paediatric, containing a copy of your feedback, so they can all reflect upon what you went through.

I have also asked them to each consider their handover processes, and associated documentation, thus hopefully preventing the breakdown in communication that appeared to have occurred with the second paediatric review.

I wish to assure you that we take all feedback seriously, and again I wish to thank you for yours. I want to ensure that no other parent goes through what you experienced, and the sharing of your story helps with this goal.

Please feel free to contact me via email on katrina.jones2@health.wa.gov.au or via phone on 0418 913 555 if you have any further feedback of your hospital stay, or if I can assist with anything further.

Yours Sincerely, Katrina

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